It was between me and another guy.

I fucking won!

I GOT THE FUCKING JOB!!

I'll be a junior Linux Support Engineer in a week or so!

OMG OMG YAYAYAYAYAY

Sit down before you read this.

So I interviewed a guy for a "Support Engineer" internship position.

Me and the team lead sit down and are waiting for him to enter, but apparently he's actually making a coffee in the kitchen.

This isn't exactly a strike since the receptionist told him that he can go get a drink, and we did too. It's just always expected for him to get a glass of water, not waste 3 minutes brewing a coffee.

In any case he comes in, puts the coffee on the table, then his phone, then his wallet, then his keys and then sits on our side of the table.
I ask him to sit in front of us so we can see him. He takes a minute to pack and tranfer himself to the other side of the table. He again places all of the objects on the table.

We begin, team lead tells him about the company. Then I ask him whether he got any questions regarding the job, the team or the company . For the next 15 minutes he bombards us with mostly irrelevant and sometimes inappropriate questions, like:
0: Can I choose my own nickname when getting an email address?
1: Does the entire department get same salaries?
2: Are there yoga classes on Sundays only or every morning?
3: Will I get a car?
4: Does the firm support workspace equality? How many chicks are in the team?
5: I want the newest grey Mac.

And then.. Then the questions turn into demands:
6: I need a high salary (asks for 2.5 more than the job pays. Which is still a lot).
I ask him why would he get that at his first job in the industry (remind you, this is an internship and we are a relatively high paying company).
He says he's getting paid more at his current job.
His CV lists no current job and only indicates that he just finished studying.
He says that he's working at his parent's business...
Next he says that he is very talented and has to be promoted very quickly and that we need to teach him a lot and finance his courses.

At this point me and the team lead were barely holding our laughs.

The team lead asks him about his English (English is not our native language).
He replies "It's good, trust me".
Team lead invites him for an English conversation. Team lead acts like a customer with a broken internet and the guy is there to troubleshoot. (btw that's not job related, just a simple scenario)
TL: "Hello, my name is Andrew, I'm calli..."
Guy: *interrupts* "Yes, yes, hi! Hi! What do you want?"
TL: "Well, if you let me fi..."
Guy: "Ok! Talk!"
TL: "...inish... My internet is not working."
Guy: "Ok, *mimics tuning a V engine or cooking a soup* I fixed! *points at TL* now you say 'yes you fixed'".

Important to note that his English was horrible. Disregarding the accent he just genuinely does not know the language well.

Then he continiues with "See? Good English. Told you no need to check!".

After about half a minute of choking on out silent laughter I ask him how much Python experience he has (job lists a requirement of at least 1 year).
He replies "I'm very good at object oriented functional programming".
I ask again "But what is your experience? Did you ever take any courses? Do you have a git repository to show? Any side.."
*he interrupts again* "I only use Matlab!".

Team lead stands up and proceeds to shake his hand while saying "we will get back to you".

At last the guy says with a stupid smile on his face "You better hire me! Call me back tomorrow." Leaves TL hanging and walks away after packing his stuff into the pockets.

I was so shocked that I wasn't even angry.
We both laughed for the rest of the day though. It was probably the weirdest interview I took part at.

Pleb: "What's your job?"
Me: "I'm a programmer."
Pleb: "Great, because I have a problem with my pri..."
Me: "STOP! Last person who thought I was a printer support serf got strangled with the printer cable."
Pleb: "But it's a wireless printer."
Me: "Right, where's the power cord?"

New for avatars - emotions! You can now change your facial expression on your avatar to better capture your dev mood! Getting expressions working right turned out to be quite the undertaking due to the ripple effect of the various layers that each expression touched so our total layers just for men ballooned out from 300 layers to 1100. And @dfox re-architecting how layers work to handle the interconnectedness of expression meant tying together facial expression, skin tone, facial hair, and hair color to make sure everything stays in sync. It’s a fun new addition, I hope everyone enjoys!

I also want to apologize for the delay in getting this out, I meant to have this done ages ago but I got thrown a curveball at work and was laid off back in April and have been super stressed running around trying to find a new job for the past 3 months. I figured I’d have more free time to work on devRant, but hunting for work is so exhausting, it’s really taken its toll emotionally and financially (no unemployment benefits because according to my state even though we lose money every month “you’re still a corporate officer”). Things are finally looking promising on the job search front, and I expect once things get back to normal @dfox and I can get our release velocity back up, but until then, please bear with me.

P.S. If you have the resources, we certainly do appreciate your support with devRant++ Your monthly contributions really do make a difference! Thanks all!

UPDATE: I have my dream job.

About a year ago I commented on Devrant that I was having some hard luck interviewing for development jobs.
Shortly after my post I decided to lower my expectations and took a job at a tech support call center.(3 month contract)
After getting a little experience(Not just a degree) I was able to land a hardware support job at a fortune 500 company.(Not what a programmer really wants 😂)
I worked hard and started writing tools at home to help with the job. I started giving them out to the other techs and put them on a little internal website for easy access.
About 3 months ago I just became a software engineer within the company.(after 6 months of hardware repair.) The main reason I got the job was because I showed them how much overtime and extra work I had done and that the techs relied on my software to do there jobs and that I was dependable.

It was hard work but it was worth it. And I built software that I never would have done if I hadn't taken this "lower job"

So keep your chin up and your fingers on the keys, I was in your shoes a year ago. 😉

So I've got a Linux related job (or, starting at monday). When people ask me what my new position is called, I'll of course tell! Well, I stutter sometimes in my native language. Especially with the letter L.

"so what's your new position?"
"Lllllll-lllll-llllllllllllllllllll"
*mother of god*
"lllllllllllllllllllllll-llllllllllllll*
*OH FFS*
"Llllllllllll-llllllllllllllllllll-lllllllinux support engineer!"
*FUCKING FINALLY!*

"Hey man, you got a new job I heard, what's your new position?"
*please work*
"Lllllllllll-lllllllllllllllll-llllllllllllllllllllll*
*MOTHERFUCKER*
"Lllllllll-lllllllllllllllllllinux support engineer!"

"ey dude, what's your new position? Heard you got a new job!"
*alright let's do this better*
"gonna do stuff with servers and customer service!"
"Ah cool! What system do they run on their servers?"

No. 😡

Biggest hurdle: torn between having boobs and missing an arm. I swear some people are under the assumption the brain is in the arm.

I am fully capable of building your network, resolving your outage due to your faulty code, can even tell you how many users your database can support at once. I don't need arms for that. Nor do my boobs distract me that badly.

"but men are going to make your life so hard" yup. And that's true no matter where i go

"all that typing with one arm can't be good for your back" welp. Find me a job that doesn't require a computer. Or manual labor. If you think typing will fuck me up, that's DEFINITELY out of the equation

"you're too pretty, there's no way this can make sense" dafuq you just say?!?!

"why don't you just stay home on disability, I'm sure you qualify, you wouldn't need to work" I'd rather be a fucking trophy wife if I'm staying at home. Fuck that.

And many more.

Sometimes they're fun. Give me more dumb arguments to counter? ;)

On my way to my first job interview ever! Applying for a Linux Support Engineer position.

Let's nail this 😎

The bloke that I share my office with is asleep on the job. Ffs, can I get any support around here?

This working remotely from home thing, just isn’t panning out

Oh boy its actually embarassing...

I was in a cosplay event, when I realized I only have 30 minutes till I check in for my first day in the job as a support agent.

I never had the time to change because of traffic and I was commuting so I spent the next 9 hours in side the company premises wearing a japanese schoolgirl uniform.

...I got quite everyone's attention, even the HR... ( well at least the HR just reprimanded me about that >_<)

Note to self: remember to give yourself 30 minutes more of allowance....

Today I realized that I hit a total burnout. Last 3 years were extremely stressful for me (4 jobs in 3 different countries, exhausting and toxic relationship, bad habits). Last 7 months are the worst. I became lonely isolated and miserable. I learned to rely purely on stress, determination and validation to get through my days. Was supressing my emotions for a long time just to focus on making the money. Its time to break the cycle.

Im done with this. Next week Im quitting my fulltime job. Saved enough money for starting capital of my own dev services company. Built three projects that generate stable income to cover my living costs. Now finally I can take a long break to recover from this burnout and to heal myself. That poor persons mentality that I had from my poor family has been shattered. I achieved what I wanted in terms of having the money and gathered enough experience necessary to survive anywhere.

I managed to get through all this shit on my own with barely any support. People around me were draining me more than actually helping me. But I managed to do it and now its time to focus on myself, to heal and restore love for living. Im safe now.

Weirdest technical interview:

I was applying all over during my last semester in college (before graduating). This place was hiring a PHP developer for their “web store”. My interviewer invited me into her office, pulled out a laptop, and asked if I could walk her through some of the existing code. After I successfully did, she responded with “oh wow, we had no idea it was doing all of that!”.

The main room consisted of 6 folding tables lined with people on desk phones (probably support/sales). When I asked her where I would be working (mostly concerned about not being able to focus over the constant phone calls), she said that I would just share her desk in her office.

Then she asked if I could start the next day, without giving my internship any kind of warning that I’d be quitting so abruptly. She also asked me to start missing class, so I could spend more time at work. Saying things like “if you already have the job, why focus on school?”. When I asked who wrote that code, she told me that it was an out of state contractor that they’re trying to get rid of, because his rates were too high.

I told her that I would need a few days to think about it, which gave me time to call the other places that I had interviewed, but were still waiting to hear back. Luckily, when one of the places heard that I had been offered a job, they decided to rush their hiring process and offered me a job over the phone!

It’s been 6 years, and I am so thankful that I didn’t have to take that sketchy job.

So, our clients missed their internal deadline this weekend so we as vendor were also forced to work for the weekend and implement new features in a very short period. I implemented new features and my project manager stayed to support the testing and sent me home as I already had tickets bought for the movie.

As someone who hasn't done any developing in a long long time he even tried to implement some changes and complex JavaScript dom manipulation that they asked during testing so that I could be with my gf.

Few hours later he called me and with a sad voice said he is simply too slow and needs my help after all . I came and we stayed until 00h and solved everything. He paid for the movie and taxi.
The thing that impressed me was that he was willing to took over my job so that I wouldn't break my deal.

Best project manager ever!

P.S. Yes my gf went alone at the movie and yes we are still together xD

Recruiter emailed me later this day. (had my first job interview today for a Linux Support Engineer position).

He said he thinks he might have some good news. I am nervous. Fingers crossed 😰

Got to learn Shopware (the eCommerce thingy written in PHP) for the job.

Bought a book worth ~60$.

The author writes: "Use vagrant it's soooooo comfy and cozy and everything!".

Sure, why not.

Got to get online over my smartphone.

Cloned the repo with the Vagrantfile.

Did a 'vagrant up'.

Downloaded the Ubuntu box of around 1.5 GB (reminder: over my smartphone which has around 3 GB 'highspeed' internet connection).

Vagrant initialized and provisioned the box.

Error.

Error?

Error.

VT-X is not enabled. Hm. Strange. Wait...when it's not enabled, can it be that...

Yep.

THIS SHITTY LAPTOP SCHMAPTOP DOES NOT SUPPORT VT-X AND I PULVERIZED JUST THE HALF OF MY INTERNET DATA FOR THIS SHITTY BOX IN ORDER TO JUST DOWNLOAD THE ZIP FILE AND INSTALL IT OLDSCHOOL-SCHMOLDSCHOOL INSTALL A APACHE VIRTUAL HOST.

Time for new hardware I think.

Ladies and gentlemen, I would like to introduce you to my latest employee, Dave the Duck! Dave is the new head of debugging and took the job to support his out-of-hand caffeine addiction and 72 children (of which paternity tests are still being done on 10). Dave is also wanted in 4 countries as the leader of the popular gang, known as the Dangerous Ducks. Please do no feed Dave, as he is on a strict diet. #DaveTheDuck #ProgrammersTools #ImNotThatCrazy

!!good news
!!great news
!!linux dev lappy recommendations?

So, @Root might finally have a job! Woo!
(Pending a background check, drug test, cavity search, ...)

I'm excited, and kind of giddy. It's an open-office setup, but the devs are chill, the boss is chill (reminds me a bit of myself thus far, just... nice), pay is decent too. Drive is hell, but everything else feels kinda cushy. The parent company is super-stuffy corporate and has an HR and red tape fetish, but supposedly I won't have to interact with them at all. I start as soon as all of the background check nonsense comes through. (Don't get me started on that, please.)

One of the questions that came up, however, is what type of system I wanted to use. I requested a Linux lappy, and that's sadly a bit beyond the parent company's nontechnical IT department. They asked me for links to a few specific machines on amazon for options. (MacBook Pro or equivalent)

That's where this question comes in: Which lappys make great dev machines and also have decent linux (Debian/Mint/Ubuntu) support? The role is backend Rails development + some devops, so I don't need super-fancy graphics, though I will be attaching a 4k (hopefully IPS) display because space and pretty colors.

Recommendations welcome, as I should get back to them today!

This isn't my week I guess 😅

After my study (application development) I wanted to get a job but wasn't sure about a dev position. Everyone recommended me to go for a Linux one since I've been a Linuxer for 8 years now (7 years then)

Applied to numerous jobs and was invited to an interview with a hosting company for a Linux (support) engineer position.

CEO asked good questions, didn't need to see my diploma and we basically had a good time talking.

15 months later I'm still working here!

28% of people working in IT hide their job from friends and family in order not to get asked about free support.

I have what seems to be an unpopular opinion about buying software as a software developer.

First off, I support open source all the way. There should always be free and open tools for people to use if the need or want to.

Second, if you underpaid, broke, unemployed, or a student then this doesn’t apply to you. You keep pushing forward!

With that said, let’s get to the meat of it all...

I pay for good software. Even when it is expensive. Even when there are “workable” free or open source solutions.

I do this for a number of reasons...

1. They are better, hands down.
(Tower > GitKraken, SourceTree, GitHub Desktop) (Kalidascope > every other diff tool) (JetBrains IDEs > Atom, Brackets ...)

2. I’m no longer a broke student. I make enough money to buy them.

3. Most important: I’m a fucking professional software developer, not a fucking joker.
- If I was a carpenter then I could always hammer nails with the back of my work boot. It’s free and paid for and will do the job. Instead I would buy a good hammer because I’d be a professional and not a fucking joker complaining about the price of the tools to do my job.

4. I use a Mac, sometimes Linux and NEVER Windows. Which means I have a platform that actually has useful apps built for developers who are willing to pay for it.

5. I don’t get caught up in developer circle jerks about how all development software should be open source and free.

————

So there you go.

Does this offend you?

Good!

Come at me bro

So today I got let go from my job.

I've worked for this company for about 2.5 years, and soon after joining I became the only IT resource for software. I had to support literally everything after they fired the rest of the team, but I did a great job and have been praised by all the management at the company.

A few months ago, after a salary review and a frank discussion with my boss and his boss, they agreed that I am due for a raise. They had a massive project coming up with a lot of extra expenses, but I was told that right afterward they would be giving raises.

I spent tons of late nights and weekends on this project, and we were able to get it mostly finished about a 1.5 months ago. I was instrumental in the project (the rest of the IT team didn't even know how to set up simple DNS records). An email was sent to the whole company thanking me for all the work I put into the project.

A week ago, I messaged my boss to ask about the status of raises as he had told me they should be going out at the beginning of this month. He said there won't be any raises, and that's all I heard. Then today I get a call telling me that they are letting me go.

Let me get this straight: you led me on with talk of a raise just to keep me here working long hours for your big project, and then you fire me after recognizing what a great job I did? That's just sick. I have watched them treat other employees and partners unethically, but it took getting it first hand to realize how bad it really is. My teammates were in shock when I said I was leaving as they have all leaned on me very heavily.

Fortunately, I have had several offers come in over the last few months (2 this week) for more pay. I only held off because of the lies I was told about receiving a raise and out of a false sense of loyalty. I'm not worried about my future at all, just angry at the way I was treated.

I find it so amazing to see when my colleagues (or even me) are irritated/annoyed to the fucking point, swearing around and so on but then the phone rings and they are completely calm/sound nice/happy when they pick it up one second later. (we're Linux support engineers)

This job is the best fucking self control training I've ever had!

One colleague was that good, that he did the job of 3 people without bteaking a sweat...
He put up with shit from the client, where others would have gone on a killing spree.

One day he was blackmailed by a colleague and a project manager.
And then he had enough... This 100kg guy went kratos -spartan rage mode- yelled at all the guys who deserved it... Came to the office, where i was placed. We shook hands, he wished the other competent guys and me the best of luck and fare thee well...

Then there was an argument, which resulted in including lawyers between him and the company... He had to support us for 2 months in order to fulfill his contact... Which he did with as much detest as possible...
He didn't come into office once... Home-Office all the time...
We are still talking over social networks... Learned/learning a lot from him...

Aspecially not to take all the shit...

===rant

So I have been freelancing as web developer for 5 years. I was also playing basketball professionally so I was only working part-time, building websites here and there, small android apps to learn the job and I was also reading a lot to challenge my brain.

When I stopped playing basketball about a year ago, I thought I would really enjoy coding full time so I pursued a job.

With no formal education and just a basketball background on paper, in the collapsed Greek economy, as you may assume chances of landing a job are minimal.

After about 40 resumes sent I only got an internship. It was a 4 month, part-time, no pay deal, and then the company would decide if they would like to hire me later.

The company had 4 employees and they are one of the largest software distribution businesses in my area. They resell SaaS bought from a third company, bundled with installation support, initial configuration, hardware support, whatever a client may need.

I was the only one with any ability to code whatsoever. The other people were working mostly on customer support with the occasional hardware repair.

After the 4 month period they owner (small company, owner was also manager and other roles) told me that they are very happy with my work and would like to keep me part-time with minimum pay.

Just to give you and idea if the amounts of money involved, in Greece, after taxes, my salary was 240euros per month. And the average cost of surviving (rent, cheapest food possible, no expenses on anything but super basics) is about 600euros.

I told him I needed more to live and he told me ok, we will reevaluate a few months later, at the end of May 2017.

I just accepted it without having many options. The company after all was charging clients 30euros per hour for my projects so I kept thinking that if I worked a lot and delivered consistently I would get a full time job and decent money.

And I delivered. In the following months I made a Magento extension, some WordPress themes, a C# application to extract data from the client's ERP and import it to a third application, a click to call application to use Asterisk to originate calls from the client's ERP, a web application to manage a restaurant's menu and many more small projects. Whatever they asked, I delivered.

On time, version controlled, heavily documented solutions (my C# ones are not exactly masterpieces but it was my first time with the language and windows).

So when May ended I was pretty excited to hear they wanted to keep me full time. I worked hard for it, I was serious, professional, I tried a lot to learn things so I can deliver, and the company recognized that. YAY.

So the time comes to talk money. The offer was 480euros per month. Double my part-time pay, minimum wage. I asked for about 700. Manager said it's hard but I will see what I can do. So we agreed to keep the deal for June while they are working on a better offer.

During the first half of June I finished my last project, put all my work on a nice folder with a nice readme on every project's directory, with their version control and everything.

The offer never improved, so I said no deal, and as of today, I am jobless.

I am stressed as fuck and excited as fuck at the same time.

I will do my best to survive in the shitstorm that is called Greece.

Bring it on.

When I opened my digital agency it was me and my wife as developers, I had no savings and I needed to get long contracts ASAP which luckily I did straight away.

Lovely client, had worked for them before as a consultant so i thought it would be a breeze. Let's just say the project should've been named "Naivete, Scope Creep and Anger: The revenge".

What happened is that when this project was poised to end I naively thought I would be able to close the job, so I started looking for a new full time consultancy gig and found one where I could work from home, and agreed a starting date.

Well, the previous job didn't end because of flaws in my contract the client exploited, leaving me locked in and working full time, for free, for basically as long as he wanted (I learned a lot the hard way at that time) and I had already started the new agreed job. This meant I was now working 2 full time shifts, 16 hours per day.

Then, two support contracts of 2 hours per day were activated, bringing my work load to 20 hours/day.

I did this for 4 months.

The first job was supposed to last one month, and I was locked into it, all others had no end in sight which is a good thing as a freelancer, but not when you are locked into a full time one already. I could've easily done one 8 hours shift and two 2 hours jobs per day, but adding another 8 hours on top of it was insanity.

So I was working 10 hours, and sleeping 2. I had no weekends, didn't know if it was day or night anymore, I was locked in my room, coding like a mad man, making the best out of a terrible situation, but I was mentally destroyed.

I was waking up at 10am, working until 8pm, sleeping 2 hours until 10pm, working until 8am, sleeping 2 hours until 10am, and so on. Kudos to my wife for dealing with account and project management and administration responsibilities while also helping me with small pieces of code along the way, couldn't have survived without the massive amount of understanding she offered.

In the end:

- I forcefully closed the messed up contract job and sent all the work done to another digital agency I met along the way, very competent people, as I still cared about the project.

- I missed a deadline on my other full time contract by 2 days, meaning they missed a presentation for Adobe, of all people, and I lost the job

- The other two support contracts were finished successfully, but as my replies were taking too long they decided not to work with us anymore.

So I lost 4 important clients in the span of 4 months. After that I took a break of one month, slept my troubles away, and looked for a single consultancy full time contract, finding it soon after, and decided I wouldn't have my own clients for a good while.

3 years since then, I still don't have the willpower or the resources to deal with clients of my own and I'm happily trudging along as a consultant, while still having middle of the night nightmare flashbacks to that time.

Don't apply for a job that you don't like. You're gonna hate your life.

Don't ask for a salary you know you're not worth.

Work in a tech company as much as possible. If you don't, you're gonna be treated as a powerpoint presentation expert, office installation expert, video editor/movie maker expert, IT support guy, loose plug/broken headset repairman, facebook hacker, and a dark magician all at once. Most (not all) tech companies know who you are better. They understand your needs better.

I had to settle for a tech support job to pay my study loans. But a week later I got my first developer job in a big and reputed firm which pays well. This is almost like a dream come true.

!rant

Guys I posted here about a job interview i had... got it ! I start tomorrow so thank you for your support, you are amazing !

Yesterday I had my performance review discussion with my manager after about 6 months into the job, which is my first dev job. Before this, I had spent about 2 years in a support role after graduation, but always yearned to build something cool and be a full time developer. Hence I had made the lunge in spite of a pay cut into a development role.

For the past 6 months I was asked to develop a bunch of features on top of legacy code which is ~15 years old. I did my best and brought in the best ideas and practices onto the table and delivered on time. The features turned out great. I enjoyed working with the team and the team loved me back!

But at the back of my mind, I was hoping that I would get to work on something new and relevant. To quench this thirst, I used to spend my personal time on side projects.

The managers and the leads who have been observing me all along, told me yesterday that my manager got AMAZINGLY positive feedback from the leads and my teammates (who are like 10 years senior to me). Going forward, I get to work on any CRAZY idea and pick up any technology I like with the goal of revamping our product. Essentially I get to work on my side projects full time as long as it adds value to the company.

Ohhhhhh YEAH!

Wish me luck. 😎

Worst interview is the one that actually got me where I am today.

Its been 15 years ago, but I remember very well. Since it was a startup back then they didn't really have any job titles yet or what so ever. I applied for the role of network engineer, heck I didn't care I needed a paycheck.

5 minutes into the interview the smalltalk left the room and they started asking me questions, mainly about me as a person. Eventually it was my turn. After my first question I facepalmed so hard.. Do you guys have any SLA or documentation around here? Heard of ITIL? How is your load balancing?

They stared at me as if I was some kind of alien that had just invaded their little safe planet.. it was hilarious.

An hour later they called me to come back in and sign a contract.. from there on I kind of multi tasked my way around the first year.. bit of network support & design, customer support, sending and packaging orders after 5PM.. god we had long but awesome days.. hence, we were just the 5 of us. Nowadays we've got 150 developers out of 1019 total staff currently.. We also improved interview questions and processes ;)

My first IT interview, for a 1st Line Support job. I took 2 trains there and fully intended to make that journey every day until I could afford a car.
First interview question: "I've checked the train times from where you live, we have shift patterns which start at 7:30 but the earliest you can get here is 7:50, how would you get here on those early shifts?"
You bitch, you knew I wasn't going to get the fucking job and you still made me travel all the fucking way here.
I answered everything else fine but of course wasn't successful. They didn't even have the decency to let me know afterwards.

Someone managed to insert a micro sim into a mini simcard tray, support jobs aaaaaaaargh

My first Dev job involved password resets. Quickly created a GUI for that shit and passed it off to IT support.

Things happened this year so far in chronological order:

Applied to PhD and got all rejected

Graduated without a job because I thought the last event wouldn’t happen

Decided to take more shots at universities in Europe and Canada

Paper got published and got best paper honorable mention

Interviewed by couple professors and the one in Canada seems to be interested in me

School in Canada, which rejected me before, reopened my case for review

Bank account got closed because my parents transferred me some money to support my unemployment ass and bank thought it was a fraud

The review process took so long I got hopeless and thought, if I end up writing webpages for other people, why not doing it now? And did two webpages which are in my previous rant, pretty good and highly recommended imo

Canada school promised a date but didn’t follow that date, depression attack

Finally sent them an email and got an answer saying the admission approved my application and they are working on paper work. But I still don’t believe it because I’m paranoid

Got an email from a professor today confirming they are doing paper work and I should receive official paper soon.

You can see the dramatic ups and downs, but in the end, guess I’m going to Toronto for phd

At a former job, the company decided to replatform to Salesforce. The entire dev team was laid off. But it would take an outside agency a year to build the Salesforce site. The company wanted the devs to stay for an additional year.

The only severance was something they called a stay bonus. It was 30% of our gross income but it was still contingent on performance. And if they decide to let you go earlier, it gets prorated if you still qualify for the bonus. Not a good deal.

Each month a dev left. By the time I secured a new job and left, all that remained of the dev team was a junior frontend dev and two team leads (one FE and one BE) with no team to lead. Well, there were contractors, but they were only brought on after the Salesforce replatform announcement. I’m pretty sure the company had to hire even more contractors. No idea how much that cost them.

For me, I think it was serendipitous that I gave notice during their busiest time of year. They actually tried asking me to extend my notice. Karma was coming back to bite them. Not just for the Salesforce thing. But also for their lack of support when I was blindly accused of being both insubordinate and incompetent.

I used to work in a tech support
when I got to know there is a vacancy for a developer I hopped on to this interview. the requirements were for a .net developer and who had some knowledge with JavaScript. I went there gave the interview. I'm honestly saying I didnt knew a thing of both the worlds I knew my coding skills are good enough and it is a matter of syntax which I need to learn.
after the interview the director of the organization told me that he has been informed about my poor knowledge of the languages. I just told them that I got to know about the interview at the last minute and I never even installed visual studio until last night. I asked them to give me some time so that they can evaluate me. I asked them to give 2 weeks of time.

they agreed and after that each day I was given tasks which I had to complete.
on the 14th day the director told me that he was very impressed and wanted to offer me job. and this is how it all started in my current organization it has been more than 1 yr now

Just now saw an email from Support after I asked them to run some cleanup commands on 4 servers.

Support: u need to give us an automated job for this.

WELL FUCK YOU, Y DON'T YOU JUST DO IT URSELF.

I JUST SPENT 2HRS INVESTIGATING A PROD ISSUE WHICH GOT ESCALATED CUZ UR A BUNCH OF USELESS INCOMPETENT MONKEYS... THE LEAST YOU CAN DO IS HELP... AND WHAT I HOPE WOULD BE YOU BUILD UR OWN TOOL... BEING SUPPORT UR SUPPOSED TO HELP ME REDUCE MY WORK NOT INCREASE IT

I'm from the UK. My CS teacher took a dislike to me in junior high school, dissuading me from taking the classes I needed to take computer science at college. I ended up starting an economics major and then dropping out.

With the support of my family and friends I started over as a self taught as a developer.

I'm now a Tech Director in New York and love my job.

Although I can easily support myself through my current manual labor work, I am starting to dread going to work because I just really miss programming and server management 😞

The job isn't even that bad but idk, I just really miss devving throughout the day 😩

I used to love my job.

Then I disliked my job.

The people I worked with kept me at my job.

When those people left all I had was my dislike.

Now I hate my job.

And I'm really starting to hate the people I work with.

I'm not even sure I even want to keep developing anymore, but at this point I couldn't support my family any other way.

So I'll stay smouldering for the next 40 years, in a career dumpster fire that's long lost its magic just so I can give my family a better life.

This is not an interview test just an awkward experience in general regarding interview.

This happened two years ago when I was a fresh university graduate looking for a job in UK as an immigrant (Im EU national).

Went to an interview for a web dev+tech support position. Two fat guys with tshirts met me and started interviewing me for a sysadmin position. Started asking me about disaster recovery and stuff.

Turns out recruiter messed up not only companies but positions as well. Also these two guys didnt bother to check anything.

I pulled out the job ad for which I applied originally, interviewers had a look at it and still proceeded questioning me while knowing that I prepared for completely different position interview.

Needless to say, it went terrible and I didnt get the job. I dont know if its just me or Im unlucky, but I had a lot of encounters in UK with so many incompetent recruiters.

Just took this picture.. Asda tech support... You had one job...

Fixing someone else's code who left the job.
Production suddenly not working, cannot debug locally, cannot deploy to a test environment because it does not exists anymore.
There should be a contract clause that developer need to support his project for 2 years after he leaves his job.

CR: "Add x here (to y) so it fits our code standards"
> No other Y has an X. None.

CR: "Don't ever use .html_safe"
> ... Can't render html without it. Also, it's already been sanitized, literally by sanitize(), written by the security team.

CR: "Haven't seen the code yet; does X change when resetting the password?"
> The feature doesn't have or reference passwords. It doesn't touch anything even tangentially related to passwords.
> Also: GO READ THE CODE! THAT'S YOUR BLOODY JOB!

CR: "Add an 'expired?' method that returns '!active'?"
> Inactive doesn't mean expired. Yellow doesn't mean sour. There's already an 'is_expired?' method.

CR: "For logging, always use json so we can parse it. Doesn't matter if we can't read it; tools can."
CR: "For logging, never link log entries to user-readable code references; it's a security concern."
CR: "Make sure logging is human-readable and text-searchable and points back to the code."
> Confused asian guy, his hands raised.

CR: "Move this data formatting from the view into the model."
> No. Views are for formatting.

CR: "Use .html() here since you're working with html"
> .html() does not support html. It converts arrays into html.

NONE OF THIS IS USEFUL! WHY ARE YOU WASTING MY TIME IF YOU HAVEN'T EVEN READ MY CODE!?

dfjasklfagjklewrjakfljasdf

the fuck kind of manager are you that you tell your leads not to fucking answer their damn phones when services need restoring????? If your fucking team member can do his damn job like a grown ass adult, but sees that you (his lead) made a change and has questions, your ass better answer the phone, or i will rocket launch it up your ass, straight into your brain so it's the newest, latest, fucking hippest trend and hooked into your system so you answer every fucking call hands-free. Even when fucking "Windows Tech Support" calls you every 30 minutes because your keep expired.

There are people counting on you, worthless fuckwipe. Get. The. Fuck. Over. Yourself. And do your fucking job.

Edit: phone tried to censor me

I've just noticed an app review that I've given and would fit right into the wk123 (that's the insult one, right?).

"Biggest pile of junk that I've ever seen. You have one job! To register the fucking phone number (which you could get with Phone permission) and verify it (which you can do with the SMS permission) and you should either have the user do that once upon installation or you automate it entirely so that it can run in the background! You can fully automate this, and it's not that complicated that it needs 10 whole seconds of loading time in between! Heck, this pile of crap can't even continue into the main view after entering the verification code! You haven't published the source code (and maybe that's for the best) but if it was, I'd probably immediately get cancer by viewing your crappy spaghetti code. Dear developer, please take a step back and (re)join the PC tech support guys. You have no place in the development world."

To top it all off, that app currently only needs phone permission to verify my number (at least they've done that much). So I figured, I've already gone through that authentication flow so let's remove that permission to abide by the principle of least privilege.

Except that the fucking crapp just goes through the "requires phone permission" shit again whenever that permission removal happens. Fucking piece of garbage!!! That such spaghetti code fuckers even have a job, it boggles my mind.

Perfect job is when sandbox and production api endpoints works the same.

Fuck all api endpoints where their sandbox works differently than the production.

Fuck all those error messages that appear only in production, despite faithfully following the documentations.

Fuck the gateways where their sandbox is more stable than the production.

Fuck the endpoints whose api parameters differ in what they accept between sandbox and production.

Fuck those manuals that does not document these diferrences.

Fuck those developers and support team who don't know how to support integrators. They don't even know how their apis work!

I hate being a fucking tech support dude. Everyone thinks it is my job to fix their device. Some girl asked me to replace her iPhone 6 plus screen a few days ago. I reluctantly said yes. I bought a screen. And I started the process. I opened the box for the new screen and it was just the screen with no digitizer. That was completely my fault. I was an idiot. I immediately buy the correct one on amazon and tell the girl, I'm sorry you won't have a phone for two days. As soon as the new package comes in, I will do the repair.
3 Days Later: Today.
Her: Has it come in yet?
Me: No, I'm going to call Amazon
Amazon: We're sorry, the thing you asked for was out of stock, you'll have to buy it again.
He was very nice, and he gave me free shipping, but this was not my fault!
Her: I have to wait 2 more days? That's like a whole week without a phone!
I had to do this for free and pay $40 for the new part. I am never telling anyone I am a developer again. I feel so fucking bad, and she's mad. And I can't do anything about it.

when you are a 19yo trying to build a portfolio and you have a mother bashing everyday that you only spend time "at the computer" and I should get "a real job" and that "your dream will never come true" really is the biggest disappointment of my dev life.
It just builds pressure and sads me. She doesn't support me cuz I'm not "doing any money".
I feel like I should just quit everything or even disappear from this shitrock that is called earth....

Having a co-worker who I consistently must support with using the basic funionaity of our software, getting me dragged in to a senior management meeting to tell me and my boss that I am too incompetent to do my job. All because something out of my control was taking longer than they would have liked.

This same co-worker deleted a folder on a server full of live data because they "wanted to see what it would do" then wondered why I revoked their Admin rights to that folder.

I want to scream at them every day.

"Most unproductive meeting of career?"

2 stories

Story 1:

Company had 5k people working for it. We all had to attend a meeting about holding effective meetings.

Rule 1 was to have an agenda for all meetings and associated information so that people can come prepared.

In my 19 years at that company I and one other guy were the only people who followed that rule. Including the executives (never followed it).

People thanked me for doing it all the time... then they'd hold their own meetings and no agenda.

🤷🏻‍♂️

Story 2:

VP of our department would hold meetings and INSIST people ask questions / get upset if we didn't ask questions.

We were also told what we were NOT allowed to ask about.

At one point there were complaints that support was replacing too much hardware. So after lecturing everyone about replacing too much hardware ... nobody was allowed to even mention that the hardware was actually shit.... but we were supposed to ask questions.

Same VP would come back to us and moan about how he just couldn't get resources for our department... like bro that's your job don't whine at us about it, do the job...

Dude was just a weak man child.

!rant && rant

I've been doing random HTML/CSS/JS crap since I was 11 (I'm 20 now). And worked with NodeJS/Swift/Java/Typescript for the past 4 years. For some reason, I've always been interested in public transit and the combination between public transit and Development seemed magical to me. I've tried making Departure time apps and trip planners for a few years now. And for that you need open data, for which we have a national data source and a Google Group for support with that.

I quit my study two years ago after a year doing nothing and I was on the edge of getting into depression because I didn't do anything useful for two years. Didn't see myself do anything useful in the next few years apart from some random dev crap (still public transit related).

About half a year ago I ranted on that Google Group about shit being not efficient (weird standards, weird documentation but mostly lack thereof).

For some reason a business saw that rant and sent me an email about two months ago and told me they 'potentially' had 'some' work for me. So I had some really informal conversations with that business but I still was very insecure about myself (had some shitty experience with tons of unfinished projects) and I was worried that they had higher expectations for me than what I could give them.

A week later I received an e-mail with a proposal for an actual, full-time job as a back-end developer and obviously took the opportunity.

I started a month ago with a month-long probation period and after three weeks told me I had passed the probation period.

I'm a super happy boy right now. I got a job, being super insecure, without any certifications, without finishing school (Everyone in the Netherlands tells you you NEED a diploma to get a job), more than double minimum wage (minimum wage is quite high in the Netherlands), and most important, at a business that does a lot of public transit stuff.

Apparently ranting about stuff, not finishing your school and being depressed gives you a well-paid job. :)

This rant is inspired by another rant about automated HR emails like "we appreciate your interest [bla bla] you got rejected [bla bla]". (Please bare with me).
I live in an underdeveloped country, I graduated in September, did Machine Learning for my thesis and I will soon publish a paper about it, loved it wanted to work as ML/data science engineer. On all the job postings I found there was only one job related, I sent resume, they didn't answer, couple months later that company posted that they want a full stack web dev with knowledge of mobile dev and ML, basically an all in one person, for the salary of a junior dev.
- another company posted about python/web scraping developer, I had the experience and I got in touch, they sent me a test, took me 3 days, one of the questions took me 2 days, I found an unanswered SO question with the exact wording dating to 6 months ago, I solved it, sent answers, never heard back from them again.
- one company weren't really hiring, I got in touch asking if the have a position, they sent a test, I did it, they liked it, scheduled an interview, the interviewer was arrogant, not giving any attention to what I am saying, kept asking in depth questions that even an expert might struggle answering. In the end they said they're not really hiring but they interview and see what they can find. Basically looking for experts, I mentioned that im freshly graduated from the very beginning.
- over 1000 applications on different positions on LinkedIn across the whole world, same automated rejection email, but at least they didn't keep me waiting.
- I lost hope. Found a job posting near me, python/django dev, in the interview they asked about frontend (react/vueJS) and Flutter, said I don't have experience and not interested in that, they asked about databases, C and java and other stuff that I have experience in, they hired me with an insulting salary (really insulting) cuz they knew im hopeless, filling 2 positions, python dev and tech support for an app built in the 90s with C/java and sorcery... A week into the job while I'm still learning about the app I'm supposed to support, the guy called me into the office: "here's the thing" he said, "someone else is already working on python, i want you to learn either react or vueJS or flutter" I was in shock, I didn't know what to say, I said I'll think about it, next week I said I'll learn react, so I spent the week acting like im learning react while I scroll on FB and LinkedIn (I'm bad, I know).
- in the weekend a foreign company that I applied to few weeks ago got in touch, we had some interviews and I got hired as DevOps/MLOps. It's been a month and I'm loving it, the salary is decent and I love what I do.
Conclusion: don't lose hope.

What the fuck man.
Why even I am working with this assholes.
Yesterday,Our technical support guy reinstalled windows(I don't mess up with technical issues because then it will be my part time job,so I show that I don't know anything about hardware).
He installed fucking 32 bit window,He was trying to installed 64 bit version thunderbird.

He wasted my whole day.

Me: Hi! I'd like to apply for the front-end developer position!
Them: Mmhmm. What's your education? It involves a lot of javascript.
Me: I recently earned a certificate in javascript development for front-end, on top of my professional experience.
Them: What's you're experience?
Me: 8 years of professional front-end development.
Them: Hmm. That won't work. What about this job, Implementation Specialist?
Me: So I have to help the customer write requirements, train the customer with new software, write documentation for the customer... you want me to apply to be in customer support?

Would I have spent the last 8 years of my life learning and earning programming if I liked dealing with people?

Weirdest coworker was at a tech support job I had when I just graduated from college. I was training this guy and he could listen in on my calls and my wife called and he heard the conversation (nothing there) and later he suggested I should encourage her to work in the phone sex industry cause she had a sexy voice. One time I saw pornography on his screen and with the supervisor's permission we did a search on his work desktop and found a lot of it - some that was really sick!

This happened when I got my first IT support job. Naturally as a 1st line support you get to do the fun and not at all tedious thing of resetting passwords.

So I take a ticket from one of our HR people where they say that 3 new employees can't access a certain system.

Without going into too much detail here I reset the passwords according to our procedures and be done with it.

But at the end of the day it turns out that one of those 3 new employees was the new CEO, and he was known to be not the most pleasant of people to work with.

So ofc there was a chain of emails with the words "How can someone not know who I am" in there somewhere.

Had a nice stressful weekend wondering if I'll still have a job after Monday and we had a whole new password reset procedure created because of that.

Disclaimer: Long tale of a tech support job. Also the wk29 story is at the bottom.

One time I was working tech support for a website and email hosting firm that was in town. I was hired and worked as the only tech support person there, so all calls came in through me. This also meant that if I was on a call, and another one came through, they would go straight to voice mail. But I couldn't hang up calls either, so, sometimes someone would take up tons of time and I'd have to help them. I was also the "SEO" and "Social Media Marketing" person, as well; managed peoples' social media campaigns. I have tons of stories from this place but a few in particular stick out to me. No particular order to these, I'm just reminiscing as I write this.

I once had to help a man who couldn't find the start button on his computer. When I eventually guided him to allowing me to remote into his computer via Team Viewer, I found he was using Windows XP. I'm not kidding.

I once had to sit on the phone with a man selling Plexus Easy Weight Loss (snake oil, pyramid scheme, but he was a client) and have him yell at me about not getting him more business, simply because we'd built his website. No, I'D not built his website, but his website was fine and it wasn't our job to get him more business. Oh yeah, this is the same guy who said that he didn't want the social media marketing package because he "had people to hide from." Christ.

We had another client who was a conspiracy theorist and wanted the social media marketing package for his blog, all about United States conspiracies. Real nut case. But the best client I've ever had because sometimes he'd come into the office and take up my time talking at me about how Fukushima was the next 911 and that soon it'll spill into the US water supply and everybody was going to die. Hell, better than being on the phone! Doing his social media was great because he wanted me to post clearly fake news stories to his twitter and facebook for him, and I got to look at and manage all the comments calling him out on his bullshit. It was kinda fun. After all, it wasn't _me_ that believed all this. It felt like I was trolling.

[wk29] I was the social media and support techie, not a salesperson. But sometimes I was put in charge _alone_ in front of clients for status meetings about their social media. This one time we had a client who was a custom fashion-type person. I don't really remember. But I was told directly to make them a _new_ facebook page and post to it every day with their hot new deals and stuff. MONTHS pass since I do that and they come in for a face-to-face meeting. Boss is out doing... boss things and that means I have to sit in with her, and for some fucking reason she brought her boyfriend AND HER DAD. Who were both clearly very very angry with me, the company, and probably life. They didn't ever say anything at first, they didn't greet me, they were both just there like British royal guards. It was weird as fuck. I start showing them the page, the progress on their likes goals, etc etc. Marketing shit. They say, "huh, we didn't see any of these posts at home." Turns out they already had a Facebook page, I was working on a completely seperate one, and then the boyfriend finally chimes in with the biggest fucking scowl, "what are you going to do about this?" He was sort of justified, considering this was a payed and semi-expensive service we offered, but holy shit the amount of fire in all three of them. Anyway, it came down to me figuring out how to merge facebook pages, but they eventually left as clients. Is this my fuck up? Is it my company's? Is it theirs? I don't know but that was probably the most awkward meeting ever. Don't know if it comes across through text but the anxiety was pretty real. Fuck.

tl;dr Tech support jobs are a really fun and exciting entry level position I recommend everybody apply for if they're starting out in the tech world! You'll meet tons of cool people and every day is like a new adventure.

Volunteered at a hospital and made some kind of intranet for other volunteers because they wanted to use a facebook group for internal communication which I found stupid.

Made a reactjs/slimphp app and learned a variety of things while coding, unfortunately it had to support internet explorer which sucks balls.

Quit after a year because of school and a paid job, someone else is maintaining it now :)

Just want to share that in August I'll be starting my career as a developer, something which I'm super nervous and excited about.

I just finished my bachelor degree, and will be starting mid-August. I've been moderately interested in the concept of programming since I was 14, but I initially didn't think I had what it took to make it my profession ("Programmers need to be good at math and that sort of stuff, right?") So I studied electronics and started at the same place where I finished my apprenticeship, working IT support. Eventually, I found myself not fully pleased with how things had turned out and quit my job to get a bachelor degree. And now, having graduated a few days ago, I'm very excited to see what my future as a developer will bring. I'm stoked and nervous at the same time, and I just wanted to share this with someone.

During my time as a student, I've been so lucky as to have discovered the world of JavaScript/Node.js/React in addition to all the standard Java-centric curriculum they taught at school, and I think that's an area I hope to explore more in the coming future.

Fun day, lots of relief and catharsis!

Client I was wanting to fire has apparently decided that the long term support contract I knew was bullshit from go will instead be handled by IBM India and it's my job to train them in the "application." Having worked with this team (the majority of whom have been out of university for less than a year), I can say categorically that the best of them can barely manage to copy and paste jQuery examples from SO, so best of fucking luck.

I said, "great!," since I'd been planning on quitting anyways. I even handed them an SOW stating I would train them for 2 days on the application's design and structure, and included a rider they dutifully signed that stated, "design and structure will cover what is needed to maintain the application long term in terms of its basic routing, layout and any 'pages' that we have written for this application. The client acknowledges that 3rd party (non-[us]) documentation is available for the technologies used, but not written by [us], effective support of those platforms will devolve to their respective vendors on expiry of the current support contract."

Contract in hand, and client being too dumb to realize that their severing of the maintenance agreement voids their support contract, I can safely share what's not contractually covered:

- ReactiveX
- Stream based programming
- Angular 9
- Any of the APIs
- Dotnet core
- Purescript
- Kafka
- Spark
- Scala
- Redis
- K8s
- Postgres
- Mongo
- RabbitMQ
- Cassandra
- Cake
- pretty much anything not in a commit

I'm a little giddy just thinking about the massive world of hurt they've created for themselves. Couldn't have happened to nicer assholes.

Doing occasional first & second level support besides my actual job of coding can be fucking annoying and time consuming.
Just let me code in peace and listen to doom metal!

"Blabla our 17 years old plotter does not respond blabla fix it please"
"My computer is so slow, make it faster"

Go die in your filthy office chairs by being pierced through the stinking butthole you ignorant endoplasmatische retikula!

Ok.. So I'm a student striving to be a mobile developer and since the job market is non-existent if you don't have a degree here I had to take a customer support job for the moment/until I find something better.

I was handling some purchases and ask this customer to provide me a screenshot of the receipt.
Send him steps on how to do it and a video demonstration for Android devices.
Now the great part
HE PROCEEDS TO SCAN HIS PHONE SCREEN WITH A SCANNER, PRINTS THE IMAGE AND THEN TAKES A PICTURE OF THE PRINTED FILE AND SENDS IT. HOW THE FUCK SHOULD I READ ANYTHING THERE YOU FUCKING TOMATO?!?!
HE DIDN'T UNDERSTAND HOW TO TO TAKE THE SCREENSHOT!!!

I had a delivery deadline on the same day when an urgent support request came in. My boss was a stupid sucker who was afraid of taking responsibility, and that's a vice I absolutely hate with bosses.

We had quite a heated argument where he just wanted me to give priority to both things, which I declined because I had no idea how much time the support research would take me.

Finally, he decided that I should work on the support item immediately, but only for up to one hour. He was totally surprised when I accepted that without further argument. I told him that all I had wanted from him had been a priority decision, and that was one.

Felt like explaining to my boss what his fucking job was.

Welcome to devrant, we have:

- A tart giving emtional support
- A plane trying to get rejected by 1'000 Companies while constantly talking about shit.
- Transfemme shitposting
- A dude who will fill your entire comments section.
- A schizophrenic who technically does not exist.
- Someone unable to quit their job building a screwdriver.
- A girl building drones that will definitely come for you in the future.
- That one dude who got 1.5k ++ on his only rant and left.
- An entire profile description that is just a void.
- A café giving a ++ to literally anything

My job in a nutshell:

*fixes app, so it's working 99% bug free*
*Chrome update*
*app is full of bugs*
*fixes bugs*
*iOS 10 comes out*
*app is full of bugs*
*fixes bugs*
"we can now remove iOS7 support"
*removes code*
*app is full of bugs*

For fucks sake!!

I'm a bit tired of dev and applying for a customer support job for half my current income. During interview I already got promoted to technical support. Even dev job was possible, but I'm done. I've seen the wheel reinvented too much. Also, the looks of software became more important than ever and that's not something I do.

But I'm very positive now. I know the company already, they're great! Super culture! Always hired the right people and me once before as a py dev

Not really a rant, but here goes...
I want to personally thank each and every member of devRant! Here’s why. (First, a little boring backstory): I’m visually impaired, and stuck in quarantine like the rest of us. (Not totally blind, but y’all definitely DO NOT want me out on the roads driving,) I also work a Tech Support job which largely deals with macOS. Due to this eye condition, there simply isn’t a lot of shit to do while stuck in the house other than work and learn node.js. So my pastime has largely been to sit and read Facebook while not on the clock. One day, while working from home, I was so bored and pissed off, I googled “macOS fucking sucks” for fun, and found devRant! Your stories, jokes and rants have turned my life around! I’m no longer on Facebook. (I know, I know, but what’s a half-blind guy to do except read about COVID-19 and get more pissed off at the state of the world?) and you guys have inspired me to start learning new things and delve deeper into node, which I had put down for awhile (I’m at a kindergarten level anyway, brand new). Anyway, thanks again! I’ll refrain from asking stupid questions, I promise. But I need a TechSupportRant now...

My first job. Hired as a designer. It was me and a backend dev (PHP). Company wanted us to build their e-commerce website, but the backend dev had no eye for design or front end chops, fell onto me, so I learned it on the spot.

I also did the mistake of trying to prove myself too hard and ended up doing IT, network and user support, user training, phone sales and helping the print team on designs, on top of my already taxing responsibilities, for 18k/year.

In the end, the company moved offices and I was tasked with finding and installing a new server, IP phone system, and organising the desks following a carefully crafted and approved plan. Spent the weekend doing that (had some friends that didn't even work for the company join as they knew of my struggle) only for the bosses to arrive on Monday, decide they didn't like it, and just said "change it", ignoring the plan entirely. I then left without having another job lined up and never looked back.

Most useless feature:

Once we had to create a Learning Manager System to a small university. One of the (useful) features was a "file system" to people upload, organize and share documents (like a Google Drive prototype). This was the "student portfolio".

However, we had to create a page to act as a "cover" to it, that should allow the student to change the background, add exactly 2 images, and up to 9 "post-its". The image shows the notebook of our client while he was thanking us praising it as the greatest innovation of the decade.

The post-its was kinda nice, but what's the point of those images??

Anyway... On the same meeting of that picture the client asked us to include a "canvas" on that same page, so people could draw whatever they want. The words used was "just like [MS] Paint".

We postponed it, hoping he would forget about it, but on the end of the project he was still asking about it.

I found a lib that did the job and integrated with the project, but I also included a long comment for the next devs saying that I'm sorry they would have to support such thing 😅

The client loved but we never knew anyone that really used that Paint

I have a developer job and being paid less than my uni classfellows who are in QA and support positions. Aren't developers supposed to be paid more?

Ms Word doesn't support attachments in mail merge and the fucking CEO wants me to add in the support. I hate my job now.

Time to resign...

me: *starts receiving emails of clients having technical problems and errors and asking for help* wat, im being flooded with all these mails!
me: *sends email to boss* umm... i think im receiving the wrong mails...
boss: nope! from now on, you'll be in-charge of tech support for our clients. good luck and merry christmas!
me: *dies internally* happy holidays to u too

So at the old job, i needed support for an issue relating to Amazon S3. We used a third party Python plugin for sending files to our buckets, but had some pretty severe performance issues when trying a 2-way sync.
Naturally, I sought help on StackOverflow, and was asked to share my config. Without much thought, I pasted the config file.
Next comment made me aware that our API id and key was listed in this config (pretty rediculous to keep such private info in the same file as configuration, but oh well).
I edited my question and removed the keys, and did not think about the fact that revisions are stored.

Two weeks later, my boss asks me if I know why the Amazon bill is for 25.000$ when it used to be <100$ 😳

I've never been so scared in my life. Luckily, Amazon was nice enough to waive the entire fee, and I leaned a little about protecting vital information

Tfw you accidentally chmod'ed the entire root of your cloud server, because you've misplaced a "/".. Thank god, that there is such a thing called a 'backup'.

The amount of sweat and stress I had when the SSH disconnected and I couldn't log back in, the Apache and MySQL services that began to throw failures..

It's on moments like this, that you really appreciate the 24/7 customer-support! 😂

And all this while I was at my job, working for another company..

caution: just some dude sharing a random story.

started my own small business around half a year now. a month earlier from that my cousin also started his career as a self employed dev with his own small business and we work together.

next year we we will start a company together, where we merge our existing small businesses into one. we are developing software on our own and we design and implement software for our customers.

seems like we are doing something right because we are reaching our capacities almost all of the time.

we plan to hire apprentices (hope it's the right word) and to teach them all we know to be able to then increase our possible workload.

you know, I do not have a degree or some form of education in the field of IT. And here in germany it was almost impossible to land a job as a dev. needed my cousin who studied cs to get me my first position in that field - and even with his reputation it was not easy.

this shit will not happen on my watch. If I see someone with fire for development I will give them a chance, irrespective of their background. And I will be more than happy to let that person grow and to give every kind of support I can.

we also plan to have something like "if the employee has a good idea for software that sells, we will support it and share revenue". got to figure out the details on that one, but I want to give the employee the possibility to grow some passive income out of their normal job - because for me this was never an option. and I think that this will motivate in some way 😅

just wanted to get this out of my head 😣

(On the phone)
Internet Provider Support: "Hello, how can I help you?"
Me: "Hi, I've been unable to connect to internet for the past few hours and-
IPS: "Haven't you heard the pre-recorded message?!"
Me: "Uh... No? I'm sorry, but no message was played before you answered."
ISP: "Well, internet services are experiencing technical issues in your whole area. We'll contact you soon as it's resolved." *Hangs up*

...The company then proceeded to state that everything was fine, after a few hours. On their website. Without specifying how to manually restore the connection at all, since apparently this was needed.

...Great job?
This looks kinda dumb to me but... Is it just me?

Half a year ago, I got fired in my job. The reason was the same always bullshit; we have very little clients, economy nowadays is terribly bad, our priorities are different now than when we hired you, etc.
The last week I spent there, I heard something about my poor performance and programming skills, and that pissed me off a lot. For six months I worked on a laravel web app for managing customers, tasks and invoices, a fucking CRM, but made specifically for that company just because they didn't know sugar, odoo, prime or whatever.
Parallel to the crappy CRM, I was told to patch some PrestaShop, WordPress and plain sites, and it was hard to communicate with customers, management ignored every email I sent, and all I was told to do was "do as they say".
The result was shit, obviously, and my work showed much less skill, knowledge and expertise than I really have.
After that, I spent a few months unemployed, studying and working as a waiter just to survive, because my contract didn't comply with unemployment office requirements for a pay.
Then I got this job, on an analytics company where guess what, I'm told to write a fucking laravel web app for managing customers, invoices and tasks. In the meantime, I design websites, and communication with customers is shit, and management ignores every single mail I send.
My salary is eight hundred putos euros again, and will contract is wet shit.
I know, maybe I am "not that good" to earn a 3000€+ salary and have a good team support.
But I'm not */that/* bad.

!rant
Wish me luck! Just landed a new exciting job as full stack developer! Finally I get to do what I truly want!!!
I can't express how happy I am right now! Finally done with being a supporter!! (was originally hired to only manage Windows servers and not doing external customer support)

Yes this is a rant about parents and work but I don't care!

So looks like my parents are going to kick me out because I don't have a full time job and according to them, I'm not looking...

I currently work in retail and have for the past 5 years and started working day 1 that I could have, been applying for IT positions when I'm one of the highest qualified on my area but get turned down so they can pay a teenager half the amount, apply for big retail chains that are "always hiring" like Coles, woolies and Kmart, get turned fucking down.

Don't qualify for government assistance as I'm just out of the earnings bracket, can't afford my own places, don't have my licence yet so I'm fucked...

But hey, atleast my parents will be rid of me and just dis-own me like my middle brother until I have a kid or they need tech support.

Why is getting work so fucking hard when you're qualified, I'm willing to even be a call centre guy but as soon as job possibilities come up I get fucked over time and time again -,-

I hope and wish that a big company will support/back up VueJS. Maybe then VueJS can be commonly seen as a job requirement.

Jeff Bezos, Elon Musk?

I had good support.

I got access to a computer at 10 when my mother brought home the ones they used for education to avoid them being stolen

That was a couple of sinclair ZX80

I the got to go to 5 different programming courses over the next 4 years before being able to get a summer job at 14 to by my own spectravideo 128.

At 1) I started teaching through mother job and at 18 I wrote my first commercial program for my father.

I am now 50 and still in the business:)

Quitting job because of Java and legacy corporate OSGI codebase. Being junior developer I'm just done with no documentation, terrible team support and non existent code review. After 18 months I can't justify staying any longer. Never had luck with Java and I guess some things just stay the same.

Joined only because of Javascript part, just to be thrown into fullstack position. Stayed way longer because of COVID. Good old simple PHP I loved and foolishly left because of money.

Regardless of all my complaining, and the current drunk urge to cyber bully right now, I am thankful for my job and for all the support and knowledge from the developer community that has made me a better human - that includes devrant. I am thankful that I have found something I’m sorta good at and I am able to support a very good lifestyle because of it. I am thankful for the good times I have because of programming, and I am thankful for the struggle that has helped develop me as a problem solver and professional. I am thankful for all my friends I have met in this field. I am thankful to God for this place I am in.

So I do pay for all the software that I use if they request that I do. Cannot expect fellow devs to work their butts off to create good software that makes my job easier and not support their efforts. I paid $25 for Bootstrap Studio today and was more than happy to do so.
If you use software without supporting your fellow developers you should be ashamed of yourself.

I fucking love my job. The boss just bought all the devs, QA and support guys brand new sit/stand desks and gaming chairs. Those chairs are so damn comfy! :)

Well, I got it. The new job that is so from December first I really am a C# developer :)

We just have to agree on the salary. I will at least get more then I have now (as support technician) and well it's kinda a dream come true.

#!/usr/bin/rant
So, we are a web development and marketing agency. That's fine... except now it seems that we are a marketing and web development agency. Where the head marketing guy feels it's his job to head up web development.

This is NOT what I signed up for.

When you offer web services to a client, the one meeting with the client should understand at least basic stuff, and know when to pull in a heavyweight for more questions. Instead, our web team is summarized by a guy who listens to 80's rock music in a shared office (used to be just me in there) and spends his days trying to get 30-year-olds on Facebook to click an ad.

He was on the phone yesterday with some ecommerce / CRM support, trying to tell them that they have an API, that "it's a simple thing, I'm sure you have it", and that's all we need to do business with them. Which is not his call, it's my call, but for some reason he's the one on the phone asking for API info. The last time I took someone else's word on an API, I underquoted the work and eventually found out that their "API" was nothing more than a cron job which places a CSV file on your server via FTP.

Anyway, we now have a full-time marketer and two part-time interns, with another ad out for an AdWords specialist. Meanwhile, I'm senior dev with a server admin / retired senior dev, and if we don't focus on hiring a front-end guy soon we're going to lose business.

Long story short, I'm getting sick of having a guy who does not understand basic web concepts run the show because he's the one who talks to the client.

My biggest dev regret was that I've followed other people's dream.
I lost precious time into trying being the "good kid" for my family and support them in their time of need.
Now I'm considered old for a starter and getting a dev job becomes harder with each passing day.

I'm pissed off as fuck. By far these were the worst fucking 2 weeks in a very long time.

My grandma died. At work I had to do shitty tasks and IT support for stupid end users, like an overpayed PC technician. I couldn't find any time to write a single line of code on any of my personal projects.

And I still can't find a fucking developer job. I feel like I'm stuck in this IT hell forever.

Kill me

I read a lot about people that think that millennial are the most entitled and demanding group of people. The more i work in technical support, or any Client based job, i know how it's an half truth.

Truth is Older people usually are WAY worse. Can't fucking make a decision by themselves, i always have to CHOOSE their fucking language. How can you so stupid, you can't figure out which language you want you computer in... You don't know which language you talk dumb fuck? (Not talking about keyboard layout here, you can imagine it's even worse! But at least i know why somebody that has no technical knowledge can be confused)

I have to take them hand by hand because they can't figure out how to read... Younger people usually just say: Okay i'll try that! Thanks! And just hang up, no fucking dicking around on things i don't know what they are doing or why they are asking. They are rarely the fuckers that want to talk to a supervisor to get free repairs and returns. Entitlement at it's best...

Stupidity and entitlement have no age. Period.

Today was a good day.

I was told to use in-house BitBucket runners for the pipelines. Turns out, they are LinuxShellRunners and do not support docker/containers.

I found a way to set up contained, set up all the dependencies and successfully run my CI tasks using dagger.io (w/o direct access to the runner -- only through CI definition yaml and Job logs in the BitBucket console).

Turns out, my endeavour triggered some alerts for the Infra folks.

I don't care. I'm OOO today. And I hacked their runners to do what I wanted them to do (but they weren't supposed to do any of it). All that w/o access to the runners themselves.

It was a good day :)))))
Now I'll pat myself on my back and go get a nice cup of tea for my EOD :)

My University's tech support are all really happy and glad to help people. Was going to look into a student job, but damn no way in hell I could be that helpful and happy lol

I am stuck with another Postman.

Attrition in my current org is way to high in product teams and we have only one designer shared between ~100 people (10 product lines).

My ex-lead (a genius) and my skip level manager (very smart chap), both keep saying that my manager is a very good manager.

However, in reality, I don't find so.

- Only responds to my questions
- Ignores any other form of communication
- No help on any front
- No support or validation on my tasks (hence, I have to actively keep asking for feedback)
- Regularly cancels 1:1
- Involves other team members in 1:1 and cancels theirs as well
- Says I am doing well but keeps nitpicking in my work
- Hardly reviews anything

My company is amazing, pay is good, perks and opportunities are wonderful, kickass learning but my direct manager isn't making me feel comfortable working here.

Maybe she is too cramped with responsibilities but again, I have never seen her deliver anything and all she does is a postman job of taking inputs from her manager and pass on to me and coordinates until me and her manager decide to jump on a call and figure things out ourselves.

It's just been 3 months and I feel more annoyed than worried about being here.

(sing this in the "If I were a boy" melody from Beyoncé)

If I had a job,
I think I'd want to support,
this awesome platform we call devRant,
but right now sadly just can't...
[oooh]

If I had a job (again),
I think I would buy CodePeeen (amen),
by buy I mean I would buy plan pro,
but I ain't got no fixed income, no
[I ain't]

If I had no school,
I'd be game dev or web noob,
I would design like in the 90ies,
pink website showing panties, oh yes...
[that'd be cool!]

If I were adult,
I wouldn't laugh at these jokes,
I would know the hard and real life,
and maybe even have a loved wife...
[maybeeee]

A taxi booking platform to support functioning B2B taxing booking company that was turning over 15 million per year.

It offered portals for B2B and B2C. Rather simple concept.

Business or client raise a booking, booking is submitted to a 3rd party taxi firm we manage the booking throughout its lifetime for the client.

We had an existing legacy product in place that needed redeveloping.

Management sunk many, many millions of pounds into the project, it never lunch and teh company was sold off twice will extreme losses each time. First sale was in the millions and the second was for 500k.

This was a result of poor technical choices made by past lead developers and extremely poor choice of management who cared more for managing their reputation as they were self aware of how much knowledge they lacked.

The technical aspect of the company was created a child company of the parent. This child company was responsible for the downfall of the parent which was functioning well and making a profit.

The company as a whole has since been liquidated thanks to that project. Many out of a job.

I jumped ship after 8 months as I couldn't continue to work with the crazy management. By crazy I mean they should have been in a tincan.

This isn't a funny rant or story. It's one of becoming increasingly unsure of the career choices I've made the path they've led me down. And it's written with terrible punctuation and grammar, because it's a cathartic post. I swear I'm a better writer than this.

The highlights:
- I left a low-paying incredibly stable job with room to grow (think specialized office worker at a uni) to become a QA tester at a AAA game studio, after growing bored with the job and letting my productivity and sometimes even attendance slip
- I left AAA studio after having been promoted through the ranks to leading an embedded test tools development team where we automated testing the game (we got to create bots, basically!) and the database, and building some of the most requested tools internally to the company; but we were paid as if we were QA testers, not engineers, and were told that wouldn't change; rather than move over or up, I moved out to a better paying, less fabulous web and tools development job for a no-name company
- No-name company offered one or two days remote, was salaried, and close to home. CTO was a fan of long lunches and Quake 3 Arena 1-2 hours at the end of every day. CTO position was removed, I got a lot of his responsibilities, none of his pay, and started freelancing to learn new skills rather than deal with the CFO being my boss.
- Went to work as a freelancer for an email marketing SaaS provider my previous job had used. Made loads of money, dealt with an old, crappy code base, an old, cranky senior dev, and an owner who ran around like the world was on fire 24/7; but I worked without pants, bought a car, a house, had a kid, etc;

Now during ALL of this, I was teaching game dev as an adjunct at my former uni. This past fall, I went full time as a professor in game dev. I took a huge pay cut, but got a steady schedule (semester to semester anyway) and great benefits. I for once chose what I thought was the job I wanted over more money and something that was just "different". And honestly, I've regretted it so much. My peer / diagonally above me coworker feels untrustworthy half the time and teaches the majority of the programming courses when he's a designer and I've been the game programming professor for 8 years (I also teach non-game programming courses, but those just got folded into the games program...); I hate full-time uni politics; I'm struggling with money for my family; and I am in the car all the time it feels like. I could probably go back to my last job, which had some benefits, but nowhere near as good; my wife doesn't want me back to working in the house all the time because that was a struggle unto itself once we had a kid (for all of us, in different ways); and I have now less than 24 hours to tell my university I want to not pursue longer term contracts for full-time and go back to adjunct next Fall (or walk away entirely), or risk burning a bridge (we are reviewing applicants for next year tomorrow, including my own) by bailing out mid-application process.

I'm not sure I'm asking for advice. I'm really just ranting, I guess. Some people I know would kill to have the opportunities I have. I just feel like each job choice led me further away from a job I liked, towards more money, which was a tradeoff that worked out mostly, but now I feel like I don't have either, and I'm trapped due to healthcare and 401k and such. Sure, I like working more with my students and have been able to really support them in their endeavors this semester, but... that's their lives. Not mine. The wife thinks I should stay at the university and we'll figure out money eventually (we are literally sinking into debt, it's not going well at all), while most people think I should leave, make money, and figure out the happiness factor once my finances are back on track and the kid is old enough to be in school.

And I have less than 24 hours it feels like to make a momentous decision.

Yay. Thanks for reading :)

"We need to have a meeting to clarify your role"

My head: Just give me a raise and then leave me alone

My mouth: Yea, sure. When works for you

Context:
My job is a little confusing.
My title on paper is support technician and I'm on the DevOps team but I have my own project to automate health checks. So most the accurate title for me would actually be Automation Developer Attached To [department name] DevOps

Lying recruiters really make my shit itch.

A couple of months ago a recruiter got in touch on linked in as he’d seen my cv on Indeed or somewhere.

He asks what I’m looking for and I tell him I want to move to a more development focused role rather than mosh mash of support, admin and Dev that I do at the moment.

He’s says he’s got just the role at a fairly local software company, and that the role would be at least 90% development blah blah blah.

So I set up a video call, and it immediately becomes clear that they want someone to do support/admin who might get to do a tiny bit of dev (they mainly asked about my experience with HTML) and I could tell they lost interest when I said I was more interested in backend development etc.

They didn’t want to progress the application as I wasn’t what they were looking for, which is fair enough they weren’t what I was looking for either.

But, do recruiters intentionally set out to lie to applicants about what a job is/entails or do they either get duff info from clients, or just not understand the job specs they are given?

I mean it wasted my lunch break (not including calls with the recruiter) and an hour of time for the CEO and Dev from the company.

I did a project once and it came back to haunt me - this is how I got the job I have now:

I was already working for the company, in the second year of my vocational training as an electronics technician when I got a assigned The Project.
In brief, The Project was a kind of measurement automation implemented with some arduinos. I was tinkering with them at the time in my free time so they must've thought 'Hey, great, she can do that, so she can also do The Project!'

Just that I couldn't - after investing nearly a year, getting frustrated because of the lack of time, support, knowledge etc. The Project died quite unceremoniously and I resumed my training normally.

I just wish devRant already existed back then, it'd have made up for some spectacular rants - The Project was fucking nerve-wrecking due to incoherent behaviour by some hardware and I had to battle the whole big, ugly thing more or less alone as an apprentice.
If it hadn't died at the time it did I feel like I would've brutally murdered it with a shovel - that is, if someone actually would've cared enough to buy me a shovel.

But it ended and I let it go.

In the last year of completing this vocational training, my feeling of "This is not enough" and growing boredom with the routines of my future job had manifested. I wanted to go back to university but also continue working at the same time.

I wasn't ready to do freelancing nor did I want to quit at that time - most people there are amazing and I'm still learning much from them - so I asked early for a student position and got one.

And to get some continuity in my work, it wasn't just any student project I was assigned to but The Project. It came back alive, laughing at me, leaving bodies of dead electronics in its wake, after all these years.*

And that's how I got my current job.

*(They asked me if I was OK with it and they dropped the Arduinos and other hardware in exchange for a bit more software. Also I have a team of great engineers which I can ask for help anytime should I get stuck, so I got that going for me which is nice.)

I have lost every it job i have ever had. From programming to tech support. Am i the only one?

FUCKING IE!
Anyone please remember to ask if the project|s that you're going to work on do|es need Internet Explorer support.
If it's the case just expect any resemblance of modern frontend development skills go backwards into the backward compatibility territory and never going forward.

I'll start looking for another job, can't be bothered for this payment and regressing my dev skills for client needs.
Again FUCK YOU IE!

I was a Project Manager, studied my a$$ off at 38 to become a mobile developer. Built production apps in Java, React Native. I've studied Kotlin and Flutter. Then my company almost went belly up and I had to scramble to find a job to support my family. Back to being a PM which I hate. Started with Swift because my son is old enough to play with Swift Playgrounds and thinking about making a break back into dev. Every post I see on Twitter is about Flutter, maybe RN, but not much Native iOS. Is it wrong that I'm loving it thus far? What's the future for Native iOS and Android developers?

The most annoying hack I've had to deal with was back when I did IT support, actually. Level 1 call center tech at the time. Apparently someone fell for a phishing email and gave out his outlook credentials. The phisher used that email account to send out another phishing email to roughly 1800 employees.

Security Operations noticed, because this guy's job didn't generally involve sending out mass-communication emails. They investigated, figured out what had happened, and opted for the nuclear option: they reset the password for EVERY SINGLE ACCOUNT that received the email. All 1800 of them. Over the weekend.

I walked into the call center Monday morning and checked the call stats, then did a double-take. There were over 300 people waiting in the queue. I almost left and called in sick. Turns out it wasn't that bad though. Annoying to reset so many passwords and having no downtime due to the full queue, but on the other hand my stats were better that day than any other, since every call was a 5-minute password reset.

Why would some companies advertise a job post as Software Engineer, and only to find out deep in the process after doing multiple interviews, that it’s actually a support job??

Seriously why the fuck do that? That’s disingenuous and misleading as fuck?
And why would a dev be dropping a dev job and experience to do tech support ? Is it even worth it?

Even if it is, can you easily switch back to an actual dev job afterwards?
Wow the things some of these companies do 😶🙄😑🤦🏾‍♂️

Do not touch Salesforce.

Especially Salesforce Marketing Cloud.

It is a fucking joke this product even exists. Buy Hubspot instead. Marketing Cloud is the single worst piece of software I have had to implement out of 4 years working in software and a lifetime working in tech.

Literally nothing works. You click a button and bam, nothing. The UI actively lies to the user. Nothing is guaranteed to work and support is some guy in India who shrugs his shoulders and walks away. Things will randomly break and warning messages are tiny, indecipherable babble that mean nothing.

If you are dev, walk away. If you are a potential customer, walk away. This company DESERVES a bad reputation for the absolute heap of dogshit that is Marketing Cloud.

The worst part is that it's likely going to affect my job and my career because of how fucking dogshit it is.

Fuck Salesforce in case the messaging isn't clear.

my job went from being a programmer ==> technical support girl for the whole company D:

its kinda annoying because its mostly about amazon ec2 instances and i have to chat with the support team from amazon when something goes wrong while following the steps (that the others could have followed instead of going to directly to me to make me do it)
now i have to try and fix all the problems occuring in the servers :((

Joined a startup which does webscraping. I never knew that webscraping can be so much monotonous. I feel like I am doing a damn support job. Apart from that websites keep blocking the scrapers, and that is another thing to be fixed. jesus christ, non devs keep asking for ETA about how long would it take to complete a certain task. Thanks to remote work, I have been burnt out every day, and have been working for 14+ hours everyday!!!!! God help me!

I just wasted 4 hours debugging a wordpress plugin because the API was returning only the first element of a list. I posted it on support forums, downloaded the plugin's source code and tried to manually find the cause, and I was about to post an issue on the plugin's github page.

It turns out that I forgot I had '$[0]' in my insomnia json filter.... I should probably look for a different job.

Fuck this I need to ventilate.

Thinking about job change because maintaining and extending 3 years old codebase (flask project) is FUCKIN exhausting. It was badly written since start by someone who obviously didn't know much about python. (Going by commit history.)

Examples:
- if var != None / if var == None
- if var is not None / if var is None (well..)
- Returning self-parsed obscure JSONs from dict variable
- Serializing dictionaries into database by str() (both sqlalchemy and mysql support JSON format) - THEY ARE ALMOST UNUSABLE OTHER WAY AROUND (luckily, python can deal even with that)
- celery tasks, the way they are called they BLOCK the whole flask (not bad in itself, but if connection breaks there are no errors, nothing it just hangs)
- obscure generator/yielding that contains return of flask's response in itself
- creating fifteen thousands of variables one by one where they would look so nicely as dict keys, and hey they are then both MANUALLY SERIALIZED into returning dict by "%s" (string formatting) [okey, some of them are objecst like datetime but MATE WTF]
- many, many more, PEP lint shall not pass

I would rather deal with fresh startup owners wanting me to program unicorns in one week then trying to extend and manage zombie-like projects.

Nothing personal against the firm I actually like the place.

How many of you have started a job and ended up doing something totally different, and how did deal with it?

I was hired to be an SQL Developer, writing reports, views, stored procedures etc, but knew I would be asked to do some work on some internal c# apps.

Roll on almost 2 years and I'm pretty much a DBA in all but name, and the C# app I was supposed to be doing a little work on is now mine, so as well as being the sole programmer, I'm also the product owner, 1st, 2nd, and 3rd line support.

All of this and I've not even had a change in title, let alone a pay rise that reflect the new roles and responsibilities I've taken on.

Never been promoted.

I was at my last job for 3 years 6 months (first out of uni), my last mid year review I was discussing my performance with my manager, he said I was doing everything I needed to be promoted, just needed to wait a bit longer. I had been performing at that level, with that extra responsibility, for 18 months.

I've since left for a job at Amazon, start in a week, and will literally double my salary. The thing that annoys me is I was one of the most junior engineers in the building, but giving support and teaching almost every engineer in the office. Granted, the company was only 30 people (mostly engineers), but still felt undervalued...

Thoughts on forced emergency support?

I am with a company I generally like a lot but there are some things I generally despise about it. Like forced emergency support.

I am not good at it, I don't claim to be.. I generally struggle with anxiety, stress and depression, I specifically avoid roles that require on-call service .. I'm a senior level software engineer.

I find it very frustrating to be expected to be on-call from 7-7 in support of infrastructure I did not architect, did not code and basically know nothing about. They provided me with a ten minute discussion about ops genie and where to find internal support articles for my training and that's about it.

Last night I received an ops genie alarm and acked it as I was instructed to do, I went around the system looking for the alarm cause and basically had no idea what to do except watch our metrics graphing praying there wouldn't be an outage. Fortunately the alarm was for our load balancer scaling operation, it was taking a bit longer than usual ... Sigh of relief. Stay up til 6am and fall asleep..

Wake up to a few messages from various people asking why I didn't do this and that and it took me every inkling of my being to remain cordial and polite but I really just wanted to scream and say a bunch of shit that would probably get me fired.

What the actual fuck?

Why expect someone that has no god damn clue what they are doing to do something like this? Fuckin shit training and no leadership to mentor me and help me get better at this role, no shadowing, no regiment ..

#confused and #annoyed

Thoughts? Am I a bitch? Is it unreasonable for me to expect my job duties stay in line with what I'm actually good at!?

Thanks.

Storytime!

(I just posted this in a shorter form as a comment but wanted to write it as a post too)

TL;DR, smarts are important, but so is how you work.

My first 'real' job was a lucky break in the .com era working tech support. This was pretty high end / professional / well respected and really well paid work.

I've never been a super fast learner, I was HORRIBLE in school. I was not a good student until I was ~40 (and then I loved it, but no longer have the time :( )

At work I really felt like so many folks around me did a better job / knew more than me. And straight up I know that was true. I was competent, but I was not the best by far.

However .... when things got ugly, I got assigned to the big cases. Particularly when I transferred to a group that dealt with some fancy smancy networking equipment.

The reason I was assigned? Engineering (another department) asked I be assigned. Even when it would take me a while to pickup the case and catch up on what was going on, they wanted the super smart tech support guys off the case, and me on it.

At first this was a bit perplexing as this engineering team were some ultra smart guys, custom chip designers, great education, and guys you could almost see were running a mental simulation of the chip as you described what you observed on the network...

What was also amusing was how ego-less these guys seemed to be (I don't pretend to know if they really were). I knew for a fact that recruiting teams tried to recruit some of these guys for years from other companies before they'd jump ship from one company to the next ... and yet when I met them in person it was like some random meeting on the street (there's a whole other story there that I wish I understood more about Indian Americans (many of them) and American engineers treat status / behave).

I eventually figured out that the reason I was assigned / requested was simple:

1. Support management couldn't refuse, in fact several valley managers very much didn't like me / did not want to give me those cases .... but nobody could refuse the almighty ASIC engineers. No joke, ASIC engineers requests were all but handed down on stone tablets and smote any idols you might have.

2. The engineers trusted me. It was that simple.

They liked to read my notes before going into a meeting / high pressure conference call. I could tell from talking to them on the phone (I was remote) if their mental model was seizing up, or if they just wanted more data, and we could have quick and effective conversations before meetings ;)

I always qualified my answers. If I didn't know I said so (this was HUGE) and I would go find out. In fact my notes often included a list of unknowns (I knew they'd ask), and a list of questions I had sent to / pending for the customer.

The super smart tech support guys, they had egos, didn't want to say they didn't know, and they'd send eng down the rabbit hole. Truth be told most of what the smarter than me tech support guy's knew was memorization. I don't want to sound like I'm knocking that because for the most part memorization would quickly solve a good chunk of tech support calls for sure... no question those guys solved problems. I wish I was able to memorize like those guys.

But memorization did NOT help anyone solve off the wall bugs, sort of emergent behavior, recognize patterns (network traffic and bugs all have patterns / smells). Memorization also wouldn't lead you to the right path to finding ANYTHING new / new methods to find things that you don't anticipate.

In fact relying on memorization like some support folks did meant that they often assumed that if bit 1 was on... they couldn't imagine what would happen if that didn't work, even if they saw a problem where ... bro obviously bit 1 is on but that thing ain't happening, that means A, B, C.

Being careful, asking questions, making lists of what you know / don't know, iterating LOGICALLY (for the love of god change one thing at a time). That's how you solved big problems I found.

Sometimes your skills aren't super smarts, super flashy code, sometimes, knowing every method off the top of your head, sometimes you can excel just being more careful, thinking different.

It's been a long time since I've felt the need to rant about anything here. This is the only appropriate place other than Reddit I can think for for now.

Why the ever-living FUCK does every 'entry-level' tech job, even fucking DESKTOP SUPPORT, require more experience than the fucking DEVELOPER AND ENGINEER OF THE INITIAL SYSTEM COULD POSSIBLY HAVE?! I'm a fucking high school kid trying to find a decent job that doesn't involve sales bullshit, because if I go into sales I'll want to KMS. Put me in a back room fixing shit, monitoring shit, better yet scripting shit or something like that and I'll be FUCKING PEACHY. I will do wonders. But no, these people must think that my resume (WHICH IS 3-YEARS STACKED WITH INTERNSHIPS ***IN TECHNOLOGY***) is bullshit. WOW.

Fuck this. I'm sick of looking for these shitty jobs that'll make me want to jump off of a bridge into a cliff which I'll then voluntarily fall off of into shark infested piranha water. Can't there just be a simple "Hey, we need a guy who can fix tech, maybe help people within the company with their computer issues, you look nice" kind of job? I haven't had fucking TIME to get any kind of certifications yet. I just got into fucking college, FOR BUSINESS IT NONETHELESS. DOES THAT PROVE I'M AT LEAST FUCKING INTERESTED IN WHAT I SAY I AM FUCKERS?!

This story is really quite amazing.

I got into my current company thanks to keeping a friendship from a quasi-ex-girlfriend. She got me in contact with her husband, who besides being a fellow nerd was also a highly-respected guy inside the company. Which is to say his name carried quite a bit of weight, and got me an interview and ultimately a job.

I got in via Support, but finally got promoted to developer last year, and have been enjoying it quite a bit.

First dev job is my current one.

I'm a software engineer in test, writing automated UI tests for web and mobile apps.

Its pretty great. I work from home with flexible hours. I have a boss but he doesnt manage my dev team, he just checks in to make sure I'm getting support, training and have all my questions answered. My dev team is myself and 2 other people, both of which are cool, and all the work is dev-driven.

Might just stay here until retirement, that sounds easy.

So, after crashing and burning during my last interview I’ve applied for another job, this time as a Technical Support Engineer.

Bringing my aspirations down slightly to spend a bit more time building up my experience.

But, the job is for a good company, and I can work from home.

!rant

One of the downsides of my job is that I do User Support at three levels...

Sometimes they can with a valid support request, and sometimes it can be a easy one, sometimes isn't.

But there are times when they came with an idiotic situation that (most of times) it can be avoided if they can read the fucking message that the application in question show to them.

In those times, I already knew the problem they have by the time they already finished to describe it... In the meanwhile my thoughts go down into a rabbit hole and forgot the whole point of the call 😂

Oh... Well, at least I can fake that I was passing inside a tunnel 😂

I really hate this disgrace of a burnout.
Seriously.

Who can live with this thing crippling your energy?
This guy that comes to a ride but you only realize after 3 hours driving.

You came this time? When I fucking need to do hundreds of things on my life and for my clients?

Now I gonna spent my fucking MONEY and my fucking TIME to make this sucker less present.
Because doctors aren't cheap, nor changing my diet.

At least I can handle my clients. And tell them that some personal things came up.

But family?
They don't give a shit.
Specially when you are a guy that they love to tell you to work a 'regular' 9 to 5 but love even more your salary. Because you don't work a regular 9 to 5 job!

And I think that's more messed up.
Don't having a fucking support is frustrating.

Not specifically a Dev job, but I did do a bit of development at this wifi startup. It was a wifi shop where we set up wifi for hotel clients all over the US. Anyways, they said I would make great money doing "on call" support, and me being an intern and naive I said absolutely I'd do it. Well 3 months later I was put on call essentially every day and one weekend I was with my mother and it was her birthday. At her party at this nice restaurant, with all of our close friends/family, I got a call. It took me 45 minutes to solve because of how idiotic the clients were, and after that I got 4 more calls equally as frustrating and long throughout that night. I asked for help from employees, the owner, ANYONE. Nobody helped. Needless to say I emailed the owner and said farewell that following Monday.

*sometime during my sophomore year in university. I was a Biology major and just switched to Computer Science. I'm currently a senior graduating in the Spring.*

Me: "Mom and Dad I changed my major to Computer Science!"

Parents: "How will you be able to make a living playing games?"

Me: "I won't be playing games, I'll be coding/programming things and building software."

Parents: "I thought you wanted to become a doctor?"

Me: "Well I decided I wanted to choose a career that I like and I also didn't want to stay in school for 8 years. Also, the salary I can make as a developer/engineer is close to that of some doctors."

Parents: "Well we wanted you to go to be a physical therapist. We feel that it's the best option for you."

Me: "I think this is my best option because there aren't even enough people available to fill the jobs that will be around when I graduate. Which also means that I can make a higher salary."

Parents: "Well I guess we'll see if you can make a living and provide for a family just playing/making games."

Me: "That's fine I never needed your support anyways."

*My parents thought that if the job wasn't physical labor then it wasn't a "real job". (Idk how they decided that a Physical Therapist was a "real job") I moved out less than a year after this argument because I was constantly put down by my parents for coding/programming as well as playing video games in my spare time. They thought it was childish. This has shown me what I won't do when I become a parent.*

*Just a side note: I have paid for everything I own that wasn't gifted to me since I was 18 and had a job while attending college. I also got a scholarship to go to college, so my parents didn't have to pay for any of it.*

My biggest regret was leaving school for the workforce. I had aspirations of climbing the corporate ladder and maybe even being a leader or CEO someday myself.

It unfortunately took me too many years to realize it’s all a complete scam. You end up wasting away working on the most soul crushing of stuff, all to support someone else’s dream, and the people on top are not those who deserve to be there, but those who schemed and manipulated their way to the top. They often have zero idea what they’re doing and you end up having to do their job for them, while they take the credit and the big bonuses.

I had (and still have) many brilliant ideas for creations, but not one of my employers has cared about anything other than their bottom line. You are nothing but livestock to them, and they will treat you as such.

I wish now I’d just stayed in school and worked on my ideas and theories in an academic environment. If you think for a second companies will give a shit about you, think again.

Company makes you doing end user support additionally to your (dev) job, so you have no time to do the latter.

!dev.rant

So in just a matter of minutes my job security has crashed and any week could be my last again all because my jobs head office decided to change everyones positions in management...

So once again I'm back to square one in yet another useless fucking job search with barely anything to offer other than 5 years of retail experience and 3 years of IT support... Fan-fucking-tastic, would almost be more survivable to just go on centre link at this point -,-

Getting a developer job without experience. Spent 2 yrs in a support project. Only thing I was able to learn was linux.

Applied for a new job today! It's in a different city, but it's with a company I'm familiar with, doing tech I'm familiar with. They provided my current employer with managed hosting and occasional bugfix and upgrade support before we completely changed our tech stack last year.

I've been feeling sort of stuck in a hole for a while. I'm unsure about moving, but it's partly of my own making and I was unsure about starting here when all the tech was new to me. I've been here 3.5 years, my first actual dev job, and I do think I've done what I came here for.

My first freelance dev job thing, turned out alright. For the first year though, the dev job thing became a tech support thing. Oh the horror.

Didn't expect this to happen

Today I dont feel that good.

I have only 1 month of my holiday temporary job left. After that Im going to university, the place that i have been dreaming about, the place where finaly i would finish my projects, where i would meet people like me that could support, help me with my passions.

I have no idea where i got that wave of saddnes. Normaly i dont feel that way. Job is unconfortable and sometimes stressing a bit but it is not the end of the world.

I just want to stay in confy bed for the whole day but i cant, i need that money for uni.

I tried to code yesterday but i just couldnt focus! Always when i try to finish the project, no matter what it is i just lose my motivation, its just gone.

Sometimes I wonder if that university is going to be as good as i was imaginig it, after numerous rants on devrant about their uni im not so sure... That dosent help me with my mood.

Is my terrible mood caused by loneiness? bad diet? or lazyness?
I just dont know... I just want to feel better. I just want to survive that month somehow, without that crushing feeling and constant depression.

Job BS that made me consider quitting?

Huh. so timely.

With my previous employer, it was the whole "we're doing Agile and sprints and all the things" with "finish the project in six weeks plus here are some more requirements" garbage. Plus my tech lead always let the business roll over her and add unplanned requirements during a sprint without adjusting the deadlines set by the project managers. In summary: a fuck-all combination of Waterfall deadlines, Kanban tickets and Scrum timeboxes.

At my current employer, it's our business partners who're a bunch of douchebags that don't plan for anything except making sure their bonuses stay intact. Recently they terminated support for a third-party product that literally drives 99% of their web application then says to us "Hey, we need to build our own replacement for the vendor product using an entirely new stack. You have 3 months or our clients will get pissed." Oh, and these business partners keep raising new issues without any documentary basis except "this doesn't feel right" when they test our in-progress work. So helpful <sarcasm />

On the bright side, I'm getting paid whether or not this project fails, so... meh.

customer support masterclass from iVPN:
— why your app is not available in russia?
— our app is not available in russia because laws
— yes, but russian laws allow vpn services
— our app is not available in russia
— but all your competitors' apps are available
— our app is not available in russia

that feeling when an inanimate object could do a better job than this human being. ffs

I fucking hate Microsoft. I fucking HATE it.

I'm supposed to be setting up a Hyper-V VDI environment on a Windows Server 2019 instance. I got all RDS roles installed, but can't see any fucking templates to make a collection out of.

I don't think that the RDVH role got installed correctly because it can't communicate properly with the RDCB, but both roles are installed on the SAME SERVER. I get stupid and unhelpful errors like "Error: 0: ScenarioBasedDeployment: Job Finished for Cmdlet" and when I tried to create a Quick Start Deployment: "QuickVMCollection: Provisioning job failed. Reason: ". Yeah, I typed that correctly. No reason listed.

I reach out on Technet, and I'm told that I need to contact Microsoft Support directly because my problem is beyond the scope of the forum.

I try contacting Microsoft Support, and they want to charge $499 for a one-time helping fee.

My company does not want to spend any money, and we do not already have support services.

I'm supposed to have VDI set up and working by Friday.

Fuck YOU.

At a previous job I had, there was a bug in the payment code, we did not know anything was wrong until the customer support team began receiving some crazy emails stating that our company emptied their bank account. Then we investigated further and thousands of customers had their banks emptied. So the payment team went big hunting, found the problem to eliminate further chaos.

Unfortunately the person responsible for this huge screw up was not fired immediately, but did resign soon there after.

@dfox and @trogus I was just wondering how do you support yourself and devrant? Do you have a day job or are you freelancing or is devrant making money to sustain you and itself?

My previous employer, which I've described on here many years ago as "the best job I've ever had", pivoted a couple of times during my time with them.
I felt obligated to help them, next thing you know I'm no longer developing, the company focus changes and I end up in a general IT support position.
I knew I needed to get out, but the skills I'd picked up were mostly forgotten because they weren't being utilised. When I looked for other positions nowhere was taking on someone at my barely-existent skill level, despite being well liked in terms of company and team fit.
I was tired all the time, stressed out, miserable. I couldn't grow in the company and was starting to worry about finances due to company issues. I thought COVID and lockdowns would help me get myself back in the game, but I burnt out with everything I was trying to take on at once and didn't make much progress.
When I was made redundant I'd thankfully picked up enough to finally find a much better position. The old company was in a lot of trouble and it's a case of when, not if, it will fold.
Now I really am doing the best job I've ever had, feel much better about myself and my relationships have improved.

group policy prevents me from installing browser plugins at work. For crying out loud, I'm a dev! Any set of permissions that enables me to do my job would include an escape hatch for this! I can just rebuild Firefox without group policy support! What the fuck is this meant to achieve besides waste company resources!?

They think that this is a phase of my life and when I will become an adult I will leave that stupid things for a true job like medic. Thx for the support mom and dad! :')

I think I've reached some kind of job nirvana. My coworkers and I all complain about our work. We're overworked, underappreciated, underpaid, and and have to deal with all sorts of bullshit all the time. Pretty much everyone who has been on the team longer than a year is talking about quitting.

But I started at this company as a level 1 tech support phone technician before I transferred into the DevOps side of things, and that tech support job was SO much worse. Way more stressful, way less pay, mandatory overtime, horrible scheduling, being forced to remain calm while people hurl insults at you over the phone, and it was a dead-end job with a high turnover rate and almost no opportunities for advancement of any kind.

And every time I think back on that job, I realize that what I have now is actually pretty great. I'm paid well (still underpaid for the job I do, but catching up really fast due to my current boss giving me several big raises to keep me from quitting lol). I deal only with other tech people like developers and data scientists so no more listening to salesmen insult me on the phone. I'm not in any sort of customer service role so I can call people on their bullshit as long as I'm professional about it. I'm salaried so they can't make me work horrible shifts. 99% of my days are a normal 9-5 workday. I actually have a reliable schedule to plan around.

People treat me like the adult that I am.

I'd get a similar experience at other, better-paying companies, for sure, but what I have now is still pretty great.

I'm sure I'll be back in a few days to rant about more nonsensical bullshit and stress, but for now I'm feeling the zen.

For all the hate that Java gets, this *not rant* is to appreciate the Spring Boot/Cloud & Netty for without them I would not be half as productive as I am at my job.

Just to highlight a few of these life savers:
- Spring security: many features but I will just mention robust authorization out of the box
- Netflix Feign & Hystrix: easy circuit breaking & fallback pattern.
- Spring Data: consistent data access patterns & out of the box functionality regardless of the data source: eg relational & document dbs, redis etc with managed offerings integrations as well. The abstraction here is something to marvel at.
- Spring Boot Actuator: Out of the box health checks that check all integrations: Db, Redis, Mail,Disk, RabbitMQ etc which are crucial for Kubernetes readiness/liveness health checks.
- Spring Cloud Stream: Another abstraction for the messaging layer that decouples application logic from the binder ie could be kafka, rabbitmq etc
- SpringFox Swagger - Fantastic swagger documentation integration that allows always up to date API docs via annotations that can be converted to a swagger.yml if need be.
- Last but not least - Netty: Implementing secure non-blocking network applications is not trivial. This framework has made it easier for us to implement a protocol server on top of UDP using Java & all the support that comes with Spring.

For these & many more am grateful for Java & the big big community of devs that love & support it.

So good to see flash finally be put to pastor. Am I sad no flash sucked from a developer standpoint but even more from a business standpoint! Why? Here’s why!

....Yes it was fast in the sense of quickly getting content out and functioning BUT this ment you are at the mercy of Adobe / Macromedia (depending on the timeframe) for support AND mercy of the company whom create the browsers for support.

Meaning your product is fully reliant on others for existence and can easily not exist if one of two other beings choose.

For developers shame on you for accepting this you should never have supported this.. if you did it was just for a job you are suppose to be experts in your field and when management came to you for guidence you allowed this technology to be used rather than saying no this isn’t good! It’s too risky...

Fuck... how many people choose a career path that made them flash only developers.. well guess what becuase you niched yourself now your out of a job... rethinking now?

CAN ANY OF YOU TELL ME WHAT OTHER WIDLY USED TECHNOLOGY IS RELIANT ON A SEPARATE ENTITY?!

geee it would be a shame if one day that technology was phased out or no longer supported and then a date was picked and boom shutdown... geee that would suck...

I remember for years before it was announced it would be ending ... I said development around flash should be avoided at all costs because of it’s reliance on someone else for your product to function and exist...

Let this be a foreshadowing/ warning... learning experience/ AMAGE.. to those who use similarly situated technologies...

Developers you were warned.

Businesses you were warned.

Manager X: (logs a support ticket) "Agent is unable to access system using the password provided."

Me: "You're going to have to narrow it down a little, we have over 1000 active agents."

I hate the support side of my job...

I work in tech support right now... 80% of my job is waiting around for presenters to show up to events and end up not wanting any tech.

In my firm we've got a shadow IT team where I'm part of. Sometimes we need to call the "IT support team" who are lacking the knowledge of common IT sense. Some weeks ago I called them up to extend our ip range since we've got no rights to do it ourselve. They replied with: please disconnect the cable and reconnect it. (Bear in mind our lease time was 24h)

Some other guy called me up to check my pc for viruses... he was looking for the task manager so I pushed ctrl shift esc and he asked me wondering HOW did you do this? He even didn't know things like %appdata%. I had a talk with him and gave him as much tips as I could.

The poor fella

Thanks for reading my nonsense post

So, my current company builds a ERP system hand has a far to complicated database with one k tables and over 2k procedures. I started working there 3.5 years ago, well, first 2.5 years were educational. But I was mostly doing support work. From time to time I was tasked to do some interfaces ( around 15 currently I think) but since a few month I am just completely fucked up and don't know what to do. I still don't really get how this fucking huge database is supposed to work. I have 2-3 interfaces alto implement at the same time. Then I should create a app to allow users to stamp the personal and assignment times. Also I was tasked to create a html5 webpage ( never did something like this before) for also stamping times and some additional data to create a service report for customers on the fly. And finally I should create a asp.net based website for a dashboard overview which should be customisabke by our customers, which I also never did before. In the meantime I also have around 10-15 support tasks a week, and I don't see myself getting anywhere near finishing anything. But I am getting constantly approached by the boss and my team leader for not really getting anything done, even though they have no idea what the other one told me to do. And my boss has no idea if time management, he asked me how long a feature of the app would take and I told him at least two days and somehow he told my colleague I would be done in 4 hours. So currently I am permanently stressed and slightly depressed and I have no idea what to do, and I am just afraid of losing my job, because I am not able to finish my tasks.

Was once interviewing for Ops support roles looking after multiple websites wrote in java, rails, php with some rest apis, apache, varnish and more....

We were also starting moving towards automation and devops practices so we needed to expand...

We have a great CV from someone who had all of the technologies and chef mentioned on their CV so we were positive....

Invited to interview and something wasn't right..... I dropped a "so you mentioned a few different languages on your CV, can you talk me though some of the applications you've looked after and what languages they were written in, etc?"

His reply.. "yes I looked after a lot of applications and helped people with them in English"

Me "oh.. Okay.... So those apps which software languages were they... You mentioned things like Java and Php and automation tech like chef?"

Him "well yes they were all sorts of things but I predominantly looked after the apps that were wrote in English... Didn't deal with any wrote in java or chef... Just English"

Me ".... Does anyone else have any questions?"

Safe to say we didn't offer him the job....

Flutter has most pathetic support for background job execution 😡, it's not worth learning, until the framework matures enough

soo after finishing 1 year of my 2 yr CS program, i moved back to my hometown so my partner wouldn't have to keep commuting for her career. couldnt get a cs job here with no experience and only 1 yr of school and like basically no portfolio to show for myself, i took a customer service job in a tech company with a lot of support for career pathing.

end goals are to end up working for their software dev team, mid goal is to switch into their web dev team from customer service since the career pathing is WAY easier from customer service to web dev, then web dev to sw dev rather than customer service straight to sw dev

so in the meantime i need to be practicing and building my portfolio but FUCK i have NO motivation and with coronavirus fucking up my life and everybody elses all i wanna do at the end of the workday and on weekends is melt into my bed in a semi-comatose state

i woke up early today to get some work done on my portfolio but all im doing is watching grey's anatomy and playing mobile games

i used to feel so motivated and excited to code but the excitement is gone and now even doing stuff for myself is a lot more like work than play

just need to rant it out rn

What is it with non-technical managers, especially those in sales, thinking that the solution to all problems is to "just pick up the phone and ring them?" This was *always* his opinion, whether the web service we were using wasn't accepting a valid request (apparently this was best "explained over the phone", I kid you not - have you ever tried speaking JSON?!) or whether we just needed a simple request going in to increase the API limit. I mean I could send an email or log a ticket in a few minutes tops, but you want me to spend 2 hours on hold to a support department only to be told "ah we don't take those requests over the phone, here's the URL, log a ticket."

Then it's always a case of "I don't understand why they're like that, all the guys I speak to are happy to help on the phone". Yeah, beacuse you're in sales & marketing you muppet. Blathering on to each other so you can stroke the egos of yourselves and your companies is kinda in the job description.

Grr. This was all a while ago, but I thought of it just now and the pure concept just annoyed me, so here it is. I really hope he's not doing the same thing to guys under him now (but let's be honest, he probably is.)

At my previous job I was working with cliets as a support for our application. One client had problem printing invoice so they caled. Was web application so invoice was first converted to PDF then you would print it.
I ask client if they have Abobe Reader installed. Her response was some thing like that: " I don't know what are you saying. Its is like you are talking chines."
I asked for remote access, fix problem.

Still don't know how they managed to use application.

Hey, guys, little help here I am about to graduate and I want a job as Linux support engineer or junior sysadmin but apparently, the job experience required for these jobs is 1-2 years. Any suggestions how should I proceed with this because my other option will be to opt for software developer then.
Thanks in advance.

The year was 2006. During the first half of my career, I use to work in the NOC. This was before I made my transition to software engineer. I worked on the third shift for a bank services company. The company was on a down turn. Just years earlier they just went public, and secured a deal with a huge well known bank. Eventually they entered a really bad contract with the bank and was put into a deal they couldn't deliver on. The partnership collapse and their stock plummeted. The CEO was dismissed, and a new CEO came in who wanted to "clean things up".

Anyway I entered the company about a year after this whole thing went down. The NOC was a good stepping stone for my career. They let me work as many hours as I liked. And I took advantage of it, clocking in 80 hours a week on average. They gave me the nick name "Iron Man".

Things started to turn around for the company when we were able to secure a support contract with a huge bank in the Alabama area. As the NOC we were told to handle the migration and facilitate the onboarding.

The onboarding was a mess with terrible instructions that didn't work. A bunch of software packages that crashed. And the network engineers were tips off, as they tunnel between our network and the banks was too narrow, creating an unstable connection between us and them. Oh, and there were all sorts of database corruption issues.

There was also another bank that was using an old version of our software. The sells team had been trying to get them off our old software for over a year. They refuse to move. This bank was the last one using this version, and our organization wanted to completely cut support.

One of the issue we would have is that they had an overnight batch job that had an ETA to be done by 7 AM. The job would often get stuck because this version of the software didn't know how to fail when it was caught in an undesired state. So the job hung, and since the job didn't have logging, no one could tell if it failed unless the logs stopped moving for an hour. It was a heavily manually process that was annoying to deal with. So we would kill the JVM to "speed" the job up. One day I killed the JVM but the job was still late. They told me that they appreciated the effort, but that my job was only to report the problem and not fix it.

This got me caught up in a major scandal. Basically they wanted the job to always have issues everyday. Since this was critical for them, all we needed to do was keep reporting it, and then eventually this would cause the client to have to upgrade to our new software. It was our sales team trying to play dirty. It immediately made me a menace in the company.

For the next 6 months I was constantly harassed and bullied by management. My work was nitpicked. They asked me to come into work nearly everyday, and there was a point I worked 7 days with no off days. They were trying to run me so dry that I would quit. But I never did.

On my last day at the company, I was on a critical call with a customer, and my supervisor was also on the line. My supervisor made a request that made no sense, and was impossible. I told her it wasn't possible. She then scalded me on the call in front of customers. She said "I'm your supervisor, you're just a NOC technician, you do what I say and don't talk back". It was embarrassing to be reprimanded on a call with customers. I never quite recovered from that. I could fill myself steaming with anger. It was one of the first times in my adult life that I felt I really wanted to be violent towards someone. It was such a negative feeling I quit that day at the end of my shift with no job lined up.

I walked away from the job feeling very uncertain about my future, but VERY relieved. I paid the price, basically unable to find a job until a year and a half later. And even was forced to move back in with my mother. After I left, the company still gave my a severance. Probably because of the supervisor's unprofessional conduct in front of customers, and the company probably needed to save face. The 2008 crash kept me out of work until 2009. It did give me time to work on myself, and I swore to never let a job stress me out to that degree. That job was also my last NOC job and the last job where did shift work. My next few jobs was Application Support and I eventually moved into development full time, which is what I always wanted to do.

Anyway sorry if it's a bit long, but that's my burnout story.

My parents donn't like me being into development. They just want me to do teaching job which is half of day. They don't like my full day job. But I do enjoy the work I am doing and quite passionate about it too. Its just sometime I feel so alone like my own parents do not support me at all.

I used to work in IT support during my training, this is the most accurate description of the job:
If everything just works people will be like "what do we pay you guys for?" And if something doesn't work: "what do we pay you guys for?" ...*sigh*

This is not a happy rant...

Got a new well paying job. Moving up in life. But my wife is not in the same place... She had quite a few career struggles and just lost her current job... It wasn't even a job she went to school for, just whatever she could find...

Now she's getting quite depressed. Luckily she's not envious at me, but does keep saying how lucky she is to have me.

I really want to help her somehow, but this is really a thing I just don't know how... And it just looks like she's not handling it too well. Joking about suicide and crying about being useless... She also keeps saying that all she can do now is be a housewife. We did seek out help for her. But still... I really want to give her better support. I feel useless here.

So started my new job this week (first Dev job after 4 years on various support desks) it’s going ok, but for some inexplicable reason they use visual source safe for version control.

I had to google it, i can’t even install it on Windows 10!

The sounds coming from the support department remind me of a bunch of high schoolers:

Crying, Yelling, and Bitching about everything under the sun.

If you hate your job so much, GTFO 🤔

So today i had to visit this banks site to do updation on a document but for some reason the modal dialogue that was supposed to open was not working and i couldn't continue to next step.

On an attempt to contact customer support, i browsed the site for relevant details. As i do that, i observed this site is so shitty that it can't even properly render on Google Chrome! It was an horrific experience finding info in that site.

Finally found the customer support form and as I clicked the "submit" it didn't give any feedback whether it was processing or not. After like over a minute of uncertainty, it got redirected to a 404 page.

Frustrated, I went on to their twitter and I almost tweeted calling out their terrible web developer team.

But, my instinct told me to calm my titties and i tweeted a regular confused user tweet.

Got their attention and few hrs later i got a phone call from someone working there. He didn't sound like a customer service representative from the way he spoke. He told it was an issue with their website and had fixed it. I tried again as he was on the line but it was not working for me. And then i shared screenshot of the issue. He tested it again and said it was working for them. Still not working for me. ( Probably cache issue on my end ). Thought he would suggest to clear cache and try. But he asked me to try on another computer since it was working for him.

As i searched for a another system, i got a call from customer support guy and he said he will do the update on their end and told me to tell details. Since the info was not that sensitive in nature, I went with it.

Pretty sure the other guy i talked to was a developer.

This made me think - had i tweeted out a mean tweet calling out their shitty website it would have been probably awkward talking to him - I'd have to be mean again. It could've ruined his day, maybe he was under pressure from his pm that he had to make the phone call. He probably hates his job already managing that shitty legacy code..

I don't know - either way, I'm glad i was able to keep myself calm and not be a source of negative energy.

If you think some developers are a dumb.... you've never met support...

They need "training" to use systems they should already know...

I didn't know the system much either but just by looking at the screen and trying a few simple options, I figured it out...

I need a new word, and maybe job, what is dumber is than a monkey?

It's been almost 4 months since i got my first software engineer job.... They only have me doing test support. Should i be concerned? Or is this a regular thing?

So, we are having a SaaS service for people where they can build X stuff. It is all fine as long as you are using basic things there, no complex cases and so on. Even on some complex - it does work just fine.

Here's the rant itself:
The production server throws us errors every 5-10 minutes that something broke and fails to do job X. At first we were all hands on deck fixing it ASAP to make it stable to later realise that most of these cases were users doing stupid shit. Then we began to fix the core issues rather than chasing every single issue there is (costs are important you know) - funny enough, we get few support requests a week and our 1h response time + 24h fix time usually buys us that customer and allows t o leave a great impression.

So all in all, bugles production is good but great support - is way better. Users can deal with issues especially if they are experimenting there but when they need answers - you'd better give it to them.

I got into development only a short time ago.

My mother paired up with a partner who was a dev making some serious cheddar when I was just barely not a teenager anymore, while I was working shitty low-wage customer service gigs.

Honestly, the only reason either of them could give me for doing it was the money.

A couple years went by, I was extremely fortunate: found a job within 6 weeks of finishing a year-long program at the local technical college which only yielded me a basic cert. By that time, my mother's partner had long lost their job, and I had paid their rent (twice my own) on two separate occasions. I went from usually having about a hundred dollars after bills to last me until next paycheck to five times that.

A couple more years go by, I'm doing pretty well supporting my own family now (my wife and child, not anyone else) and somehow doing way better now than the people who spurred me ever did. I no longer have a reason to compulsively check my bank account out of worry that I'm overdrawn.

Now I'm locked in an endless battle in my mind to find a correction for every flaw in my life, or at the very least a workaround. I go to bed and wake up thinking about the same things: my work. Buuuutttt.... My family has everything they could ever need and more.

So I guess I could say the support I got from my family was:
* an initial nudge in the "right" direction
* a reality check on what the industry can be like
* a sentence to eternal damnation by changing my paradigm on everything

I started as intern at the place. Worked unpaid for 4 months. Then they started paying. That's when shitload started. 5 web developers and 10 projects. 1 months later they fire one of us. Next month they fire another one. 3 developer and 8 projects. No documentation for they projects that were already started before I went there. Provide support for 3 year old project and nothing for reference. Salary was paid 10/15 days after the month war over. I couldn't take it anymore so I have a two months notice before leaving job. A month later all of the 3 android developers gave their notice. After we left, they haven't still paid us our final month's salary. Reason was it was not formal east of leaving and they projects we worked on haven't rolled out to market yet.
Talked and then mailed them the resignation two months in advance is not formal then I don't know what is.
Also how can the project be rolled out when there is specification change every 6 hour to 1 day on the project. Also we completed what was given to us and then the project hasn't rolled out because of new changes in the specification.

I give software support to Rugged handhelds in a company and everyday some IT support moron comes to me with a crazy request. The day just started and...

IT Tech: "Hello, C, can you improve the touchscreen sensibility? It's not so responsive and sometimes we have to click more than one time to something work"

**breath in**

Me: "That's ok, the rugged ones that you have are very old, besides they have resistive screen, so your fingers won't do a good job"

IT Tech: "THERE'S NO WAY TO FIX IT? I guess I'll open a ticket for you to study more calmly about the issue"

**NGGGGGGGGGHHHH**

Me: "If it's not a software thing, I can't do that, I don't have hardware skills, I guess you'll have to call our provider about that, but, before you do something, try to recalibrate your handhelds, the majority of the users don't do that at the system's start and the touch experience really can become a mess"

IT Tech: "Hmmm, I'll try that, otherwise I'll back to you, thanks!"

OMFGGGGG

I am open to suggestions of a magic batch file/ .NET CF 2.0 software that will turn their handhelds into a Galaxy S6 touch experience. THANKS!